Jr Customer Relation

2 weeks ago

Vaughan, Canada Proactive Supply Chain Group Full time

**Proactive Supply Chain Group **is the 3PL partner of choice for logistics outsourcing and the management of complex supply chains. From point of origin to consumption, our dedicated staff designs solutions that turn logistics operations from a challenge into a substantial competitive advantage. We believe our team of logistics professionals are the best in the business. If you’re looking to be apart of an industry shaping, bold group, then this is the position for you

**Key Responsibilities**:

- Responding immediately to customer questions and complaints and notifying them of any delays in the delivery schedule.
- Entering, updating, and processing customer orders on various interfaces.
- Accurately enter data and create various reports for internal / external use.
- Scheduling pickup and delivery appointments for drivers.
- Coordinate with billing to ensure accurate invoicing.
- Collaborates and offers assistance to other team members in delivering optimal transportation service solutions.
- Performs related duties as assigned by the Operations Manager and General Manager.
- Well-versed in supply management principles and practices.

**Qualifications**:

- Previous logistics and customer service experience is an asset.
- College diploma or university degree.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Strong multitasker with the ability to prioritize tasks.
- Excellent time-management skills.
- Proficient in Microsoft Office with the aptitude to learn new software and systems.
- Proficient in Excel
- Ability to work independently and within a team.
- Exceptionally organized and detail oriented.
- Must possess a strong work ethic.
- Strong communication (both written and verbal) problem solving, and decision-making skills.
- Keen on working in a fast-paced environment.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- 3PL transportation industry: 2 years (preferred)

Work Location: In person

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