Front Office Manager

1 week ago

Osoyoos, Canada Spirit Ridge Full time

**_We are on the search for a talented Front Office Manager for our resort._**:
**Why Us**

Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place? All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.

Resorts, like Spirit Ridge, are a great place to work in the hospitality industry. Whether here for work, business, weddings or a getaway, our guests arrive at the resort genuinely excited to be here and to experience a part of Canada they have never been to before. Employees, who are flexible, have fun at work and a can-do attitude thrive in resorts like ours where they play such an integral role in delivering a unique guest experience. For those looking to start their careers, Spirit Ridge offers a wide variety of advancement opportunities to those who can show us they got what it takes to care for our guests and team members alike.

**What You Do**
- Continue to develop our engaged Front Office Team committed to exceeding our guest expectations with a proactive approach (anticipating guest needs and recognizing our valued owners ,members and returning guests)
- Provide exceptional leadership though coaching, guiding and mentorship
- Further refinement, development and execution of training for GSA’s, Bell Persons, Assistant & Duty Managers, Night Audit and Guest Service Management team
- Oversee front office operations, including guest check in/out process
- Monitor & respond to guest feedback through all channels, including social media, guest comment cards and face to face feedback
- Monitor departmental budget, ensuring budgetary guidelines and spending is being kept within established parameters
- Develop annual goals and conduct individual performance reviews including probationary reviews for bell team and seasonal GSA’s.
- Participate in daily Operations meeting
- Prepare reports as requested by Director of Rooms
- Provide guest service support to the front desk, including working Duty Manager shifts as required
- Create, rollout and monitor processes to ensure an ongoing improved guest experience.
- Maintain current and organized files
- Duties as required to ensure successful operation of the Front Office department including support of other departments and special promotions

**You will bring**
- Post secondary education in hospitality management or business-related discipline
- Minimum of 3 years’ supervisory experience in a full-service hotel environment
- Previous property management systems experience required, preferably in Opera
- First Aid Training an asset
- Proficient at Microsoft Office, Word, Excel

**Core Competencies**
- Leadership
- Excellent Communication Skills, both oral and written
- Critical Thinking
- Proven Skills in Problem Solving and conflict resolution
- Adaptability
- Ability to Foster a solid team atmosphere
- Ability to Multi-task and handle stress

**What is in it for you**
- **C**ompany events
- Subsidized Staff Housing
- Discounts on water sports, wine & golf
- Discounted Staff Menu and Free Continental Breakfast food in Staff Lounge
- Free on-site parking
- Employee, Friends & Family rates at Hyatt’s Worldwide
- Benefit Plan, including Extended Health, Vision, Dental & Life Insurance.

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