Parts Advisor, Finch Ford Lincoln
2 weeks ago
Our long standing and busy Ford Lincoln dealership is looking for an experienced Parts person with exceptional listening skills and attention to detail who is interested in becoming an integral part of our well established team.
As a Parts Advisor, you will be responsible for creating great first impressions and using your extensive product knowledge to guide the customers through the acquisition of the correct parts (and any additional or secondary parts required) for their vehicle or repair.
The Parts Advisor upholds the dealerships’ standards and values so that all external and internal customers are fully satisfied through each and every interaction with the parts department. As a team player, the Parts Advisor fosters excellent relationships with personnel in all areas of the dealership.
**Specific Skills**
- Identify parts needs of customer vehicle based upon historical and customer driven data.
- Problem solving, initiative and critical thinking skills to ensure that we have reviewed all avenues available to help the customer and provided them with that information in a timely manner
- Keep up to date with products, accessories, prices, and key features of major competitors in the after-market.
- Provide repair and maintenance recommendations to the customer where appropriate.
- Advise customers of estimated costs and delivery/ arrival time of parts ( as required).
- Handle phone inquiries and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance, as appropriate.
- Can lift in excess of 50 lbs, repeatedly throughout a shift
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