Automotive Service Advisor

6 days ago

Surrey, Canada White Rock Dodge Full time

**Exciting Opportunity to join one of Canada’s Best Managed Companies**

White Rock Dodge, a part of Trotman Auto Group, is currently seeking an experienced Automotive Service Advisor to join our team. If you have a proven track record of success as an Automotive Service Advisor and are looking for a fun, positive team environment, we want to hear from you

**About the Role**:
The Service Advisor provides excellent customer service to all Service clients by initiating automotive services and repairs by ascertaining performance problems. The Service Advisor verifies warranty and service contract coverage, develops estimates of work required, and writes repair orders and maintains records.

**Schedule**: Full-time

**Compensation**: $70,000 - $100,000/yr (Commission Based)

**What We Offer**:

- Extended Health Care
- Dental
- RRSP
- Employee Assistance Program focused on health and mental wellness
- Paid time off, etc.
- Employee Discounts
- Real-time Comprehensive Training
- NADA Training Courses available for most departments
- Internal Professional and Career Development programs

**Who You Are**:

- Minimum 2 years of recent experience as a Service Advisor
- OEM brand dealership experience is preferred
- PBS experience preferred
- Strong work ethic
- Outstanding attention to detail and organizational skills
- Superior customer service skills with the desire to exceed expectations
- Excellent interpersonal and relationship-building skills
- Excel at task completion

**What Your Day Will Look Like**:

- Provide the highest level of customer service to all Service clients
- Recommend repairs and maintenance by listening to customer description of problems
- Examine service history for each customer to determine recommended maintenance and repair
- Perform multi-point inspections on all customer vehicles upon service write up process
- Compile quotes for recommended repairs and/or maintenance by utilizing MPI Software
- Verify warranty and service contract coverage by examining records and explain any provisions and exclusions to customers
- Practice a consistent and thorough follow up process to ensure customers are kept up to date on vehicle condition and status
- Prepare clear and concise repair orders and obtain approval signatures
- Enter repair orders into service database system and monitor progress
- Communicate effectively with Service Technicians to ensure all information is retrieved, documented and communicated with clients on vehicle conditions

**About Us**:
**Be part of an amazing team that lives their values out loud each day**

Trotman Auto Group is an industry-leading, diversified dealer group representing fourteen major OEM brands through twelve dealerships located across British Columbia. We have been recognized as one of Canada’s Best Managed Companies for overall business performance, innovation, and sustained growth. Our vibrant culture is the fabric of our world-class team of automotive professionals.

INDHIGH

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