Customer Service Clerk

Customer Service Clerks provide exceptional front line customer service at our various libraries.

To ensure success in delivering our service model you have:

- Experience providing proactive on-the-floor service to customers.
- Experience using a range of technologies and are digitally in-the-know.
- Superior interpersonal skills that enable you to deal effectively and courteously with the public; strengthen the library’s ability to respond to diverse customer needs; and maintain effective working relationships with colleagues.
- Demonstrates superior customer service and communication skills when working with challenging customers.
- Upholds the value of inclusion by fostering a sense of belonging to all customers in the library.
- Flexibility to adapt to a changing and innovative work environment.
- Resiliency and adaptability with the ability to think quickly and resolve customer issues or difficult situations.
- The ability to work independently at multiple library locations.
- Ability to work evenings and weekends.

We offer:

- Four busy locations open 7 days per week and evenings to best serve our community.
- Innovative programs, excellent customer service, commitment to building community connections and innovative library services for all ages
- Competitive salary and growth opportunities

**Job Responsibility Details**:

- Walks the floor proactively by approaching customers and helps customers locate materials, answers directional and similar questions. Provides routine information and assistance to the public regarding library operations and policies.
- Provides basic operating instruction in the use of computer equipment and software and printers. Performs basic troubleshooting of hardware and software. Acts as an assistant for various public computer programs.
- Provides customer service at the account desks, on the phone and on the floor with use of headset as required. Assists customers in tasks such as registering for library cards in person or online; registering for programs; customer account functions; use of self-checkout machines; placing holds and booking computers.
- Refers customers to other staff for more advanced assistance as needed.
- Performs regular circulation duties such as check-in and check-out; collects fines and issues receipts; processes holds; prepares cash floats and reconciles cash receipts; prepares bank deposits; performs non-complex arithmetic calculations; sorts incoming donations.
- Participates in library opening and closing procedures.
- Picks up papers and debris, pushes in chairs and straightens all shelves throughout shifts and maintains general tidiness of the library.
- Performs other duties as assigned.

**Additional Qualifications Information**:

- Thorough knowledge of digital services, electronic resources and emerging technology,

**Additional Requirements Information**:

- Completion of the 12th school grade including or supplemented by commercial courses, plus some related library experience or retail experience OR an equivalent combination of training and experience.
- Demonstrated front line customer service experience is highly desirable.

**Rate of Pay**
- $29.02 - $34.00 per hour

**Hours of Work**

We are currently hiring for three Customer Service Clerk positions
- Two part-time positions (28 hours/week)
- One full-time position (35 hours/week)

Please visit our Career Page to view the individual job requisitions and detailed schedules for each position.

**Application**:
Please submit a resume and a cover letter outlining how you meet the requirements of this position, with a focus on your customer service experience and your ability to provide reader’s advisory support.

As part of your cover letter, please include responses to the following questions to help us better understand your experience:

- Describe your experience exercising independent judgment in providing excellent customer service and resolving customer concerns.
- Describe your experience providing reader’s advisory support, such as how you stay informed about books, authors, or genres, and how you assist others in discovering materials that match their interests.

**Job Types**: Full-time, Part-time, Permanent

Pay: $29.02-$34.00 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Work Location: In person