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Mechanical Services Clerk

4 weeks ago

Richmond, Canada OPENLANE Full time

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking For: We are seeking a Mechanical Services Clerk with experience in general office and automotive shop administration who will be responsible for supporting our mechanic shop operations. You will be involved in sourcing parts, preparing quotes, creating work orders, data entry, and customer service. You Are: Customer Focused. You will provide customers with a great experience by responding quickly and following through with requests. Organized. You will support a broad range of administrative tasks, and can comfortably pause work to respond to customer inquiries. Team Oriented. You will proactively communicate with other team members including: sales, commercial accounts, and accounting to support our customer service needs. You Will: Provide excellent customer service by responding to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactions Accurately enter information into our systems for mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company procedures Prepare repair orders, including description of repairs and services authorized Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks Must Haves: 1-2 Years’ of related experience in an administrative capacity Strong customer service and communication skills Able to efficiently respond to various requests at one time Nice to Haves: Prior experience as a service counter admin is an asset Familiarity with Google Suite Experience with AMS, VTrace, and other OPENLANE systems Sound like a match? Apply Now - We can't wait to hear from you Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Compensation Range of Hourly: $21.00 - $21.00(Depending on experience, skill set, qualifications, and other relevant factors.)