Customer Experience Support Team Member

7 days ago

Woodbridge, Canada UTG Full time

Under exclusive partnership with Enercare Home Services, serving the Vaughan area, we are seeking a new team member with exceptional customer engagement skills to help close the loop in our sales process. You should be energetic and passionate about sharing best advice and promoting our services and products to our existing customers. **This is NOT telemarketing or cold-calling** This role works directly with our sales team, field personnel and operations. You will support our award-winning district with business growth, oversight, solutions, achieving goals and ensuring that our customers have the very best customer experience. Our unique, fun, high energy environment is like no other home services company - we are UTG.

**What you should expect**:

- Lots of support, team spirit and a positive feeling coming to work
- An environment that rewards initiative, ideas and trying smart things
- To bring an open mind and desire to help us improve our platform and customer experience
- Direct customer engagement with existing customers in a fast-paced environment
- Creative freedom to develop a 360 solution to customer support and closing open opportunities
- From time to time, you will support customer follow-up and possibly dissatisfaction, so you need to be empathetic and solution-oriented
- To help develop informative dashboard reports by understanding workflows, key success indicators (KSI’s), interdepartmental performance goals, etc.
- Provide key updates and support to the Sales Leader including assistance with collecting information on sales leads, trends and opportunities
- Work collaboratively with the other Departments/Installation and Sales to improve deliverables
- Work collaboratively with the Sales Leader as a direct support
- A young team that rewards fresh eyes, courage and encourages risk-taking to improve the business

**What you should bring**:

- Positivity, a growth mindset, fast learner, wit, humour, empathy, and authenticity
- Experience and/or degree in customer experience, marketing, business administration or related field
- 2+ years of experience working in customer experience, inside/outside sales, or in a similar position
- Solid communication skills, both written and verbal - English, plus ?
- Salesforce and/or CRM, cloud-based software, digital experience
- Strong multitasking and time management skills, reliability, commitment, and positive attitude
- Committed to providing an exceptional customer experience for both internal and external contacts.
- High degree of attention to detail
- Ability to prioritize to ensure deadlines are met in a fast-paced environment
- Strong organizational skills - good judgment
- Social Media prowess

**Salary**: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- WOODBRIDGE, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer service: 2 years (required)
- Computer skills: 1 year (required)
- Inside sales: 1 year (required)
- HVAC: 1 year (required)

Work Location: One location

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