Crisis Worker, Full-time

**George Spady Society**

The George Spady Society is recognized as a leader in the development and delivery of effective services for the care, treatment, and support of individuals with substance-related disorders and dual diagnoses. People who come to us find dignity, hope and healing as they set a new path towards health and well-being. George Spady Society provides a continuum of support services supporting people with complex life circumstances associated with substance-related and concurrent disorders and homelessness, empowering them to improve their lives through client-centered, evidence-based best practices.

**Position Overview**

The Crisis Worker in the Medically Supported Detox provides trauma-informed, person-centered crisis intervention and mental health support to individuals within the Medically Supported Detox Program. Working during evening and overnight hours, the Crisis Worker plays a critical role in maintaining a safe, supportive, and therapeutic environment for clients experiencing acute distress, mental health crises, or emotional dysregulation.

This position emphasizes de-escalation, emotional regulation, and systems navigation, including hospital accompaniment and coordination with emergency services. The Crisis Worker takes a lead role during crises and supports the interdisciplinary team during non-crisis periods to maintain continuity of care and client support.

**Key Responsibilities**:

- Provide immediate, trauma-informed crisis intervention and emotional support to clients in acute distress.
- Utilize de-escalation techniques to manage mental health crises and prioritize a calm, safe environment.
- Support clients with co-occurring mental health and substance use challenges through compassionate, non-judgmental engagement.
- Accompany clients to hospital or emergency services as needed and advocate for their needs during transitions.
- Model effective de-escalation techniques for staff, recognizing the difference between perceived and actual threats, and approaching escalation as a form of communication that signals an unmet need.
- Respond effectively to emergencies, including medical, psychiatric, or behavioral incidents, in collaboration with nursing and clinical staff.
- Maintain clear, timely documentation of incidents, interventions, and client interactions in accordance with agency standards.
- Participate in safety planning and care coordination meetings with the interdisciplinary team.
- Provide updates and handovers to oncoming shifts to ensure continuity of care.
- Support staff and clients in post-crisis recovery and reflection.
- Engage in proactive, preventative interventions to reduce the likelihood of future crises.
- Maintain knowledge of community resources and referral pathways for mental health, housing, and social supports.
- Participate in ongoing training and professional development related to crisis intervention, harm reduction, and trauma-informed care.

**Qualifications**
- Diploma or degree in Human Services, Social Work, Psychology, or a related field; equivalent experience considered.
- Minimum 1 year of experience in a residential, medical, or community setting supporting individuals with complex needs.
- Demonstrated experience in crisis intervention, de-escalation, and mental health support.
- Strong understanding of harm reduction, trauma-informed care, and recovery-oriented practices.
- Familiarity with inner-city issues, including homelessness, substance use, and systemic barriers.
- Ability to work independently and collaboratively in a fast-paced, high-stress environment.

**Requirements**:

- Clear Police Information Check and Vulnerable Sector Check required.
- Valid driver’s license and access to reliable transportation preferred.
- $2 million vehicle liability insurance
- Mental Health First Aid Training
- Crisis Intervention Training
- De-escalation Training
- Current First Aid, CPR, AED Certification
- Additional training requirements may be identified and provided as part of professional development.

**Hours of work**: 12-hour shifts, on a 4 on, 4 off rotation.
- **We would like to thank all applicants; however, only those selected for an interview will be contacted.**_

**Job Types**: Full-time, Permanent

Pay: From $48,300.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 12 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Application question(s):

- Do you have familiarity with inner-city issues, including homelessness, substance use, and systemic barriers?
- Do you have access to reliable transportation and $2 million vehicle liability insurance?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- of crisis intervention and de-escalati