Team Lead, Retail Lending

Requisition ID: 214082

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Team Lead, Retail Lending - Dealer Finance Centre
- 18-month contract position_

The Team Lead, Retail Lending is responsible for the effective operation of the Retail Lending unit, ensuring that high levels of customer service and credit quality are delivered, loans and leases approved meet Bank policies and guidelines, retail indirect and dealer value lease plan (DVLP) delinquency & losses are controlled through high quality approvals and retail penetration meets profit plan targets by:

- Managing the administration and adjudication of the indirect loans as well as adjudicating credits;
- Managing Dealer Finance Centre (DFC) lending activities and practices to high standards of credit quality to ensure Indirect Retail and DVLP delinquencies and amounts WOR are within acceptable levels for the DFC, as measured by the Bank’s internal delinquency and WOR standards reported in the Monthly Monitoring Report (MMR);
- Managing the on-boarding/administration and approval of, new and existing, Dealership indirect retail relationships. This includes the vetting of documentation, system set-up and maintenance (ALSCOM), and ensuring Dealers are compliant with applicable legislation and KYC procedures are followed;
- Completing the Daily Takeover requirement ensuring Lending Policy is adhered to. Provides coaching to Retail Lending Officers based on the results of the Review.

The incumbent is responsible for credit quality objectives, customer and employee satisfaction goals, human resource management and operational effectiveness objectives. He/she provides leadership and guidance to the DFC delivery network in a manner consistent with the overall Canadian Bank strategy of developing and leading a customer-focused culture. This includes a primary responsibility for leading, managing, coaching and training others by focusing on Retail Lending disciplines.

**Is this role right for you? In this role, you will**:

- Manage DFC lending activities and practices to high standards of credit quality to ensure Indirect Retail and DVLP delinquencies and amounts WOR are within acceptable levels for the DFC unit as measured by the Bank’s internal delinquency and WOR standards reported in the MMR.
- Manage the performance of the Retail Lending unit staff to ensure that productivity, customer service and quality standards are met/exceeded.
- Manage the day to day workflow and operation of the Retail Lending unit in order to meet deadlines and procedural requirements. This includes scheduling and staffing to meet customer service level standards.
- Manage dealership customer relationships and ensures that customers receive high levels of customer service.

**Is this role right for you? We’d love to work with you if you have**:

- Prior experience leading a team, including coaching and managing employees in a professional setting (considered an asset)
- Expert knowledge of all retail lending indirect and retail leasing products as well as solid knowledge of other retail products which may meet customer needs
- Proven ability to make sound credit decisions
- Solid knowledge of all other commercial deposit and retail products which are provided to customers but not serviced directly at the DFC, but can be referred to other BNS counterparts
- Effective communication to skillfully manage a large number of automotive dealership clients
- Strength in ability to negotiate/mediate between multiple groups including high volume referral sources with potential for conflicting priorities/sense of urgency
- Effective interpersonal and management skills
- Strong organizational, analytical and problem solving skills
- Proven judgement in assessing priorities
- Proficient in using the Bank’s ALS COM Retail Indirect Loan and Lease adjudication system
- Expert knowledge of the industry lines the DFC is serving (in particular Automotive)

**What's in it for you?**
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A competitive compensation.
- An organization committed to making a difference in our communities
- for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- You’ll receive clear, transparent criteria to progress in your career.
- Working Conditions_
- Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel may be required.
- Monday - Thursday 7:30am to 11:00pm
- Fridays 7:30am to 9:00pm
- Saturdays 9:00pm to 5:00pm
- _ You will be scheduled 37.5 hours per week within these times_

Location(s): Canada : Ontario : Hamilton || Canada : Quebec : Anjou

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