Retail Team Lead

**Job Summary** Work Authority, our retail chain of stores across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts. Work Authority is a part of Workwear Outfitters. Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee, we employ more than 5,800 people in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, VF Solutions®, Kodiak®, Terra®, Walls®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, and Horace Small®. Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel. Our Purpose: "We champion and empower workers who make our world work better" **We are currently hiring a Team Lead for our Hamilton location.** What you will do as a Team Lead: The Team Lead will assist the Store Manager with overseeing the daily store operations, achieving sales targets, ensuring compliance with company policies and supports the development of team members. The Team Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store's visual merchandising standards. This position requires a flexible schedule, including evenings, and weekends. How you will make a difference: - Demonstrate a customer-centric leadership by delivering service excellence to internal and external customers. - Deliver service excellence by resolving customer inquiries according to Work Authority’s Values. - Comply with to all cash procedures; accurately processing of sales, returns, exchanges, through a POS system, including opening or closing procedures. - Coach, develop, and motivate team members to achieve sales targets. - Lead the on-going training of products and services. - Assist the store manager by setting the target and goals for the day/shift when associates arrive for work. - Provides input to the store manager on team members performance - Assists the store manager with receiving of merchandize accurately, inventory management, and cycle counts. Ensuring shrink control within the store is minimized. - Work closely with the store manager to ensure inventory levels, and style selections are properly maintained to maximize sales. - Adhere to the organization’s policies and procedures, including store operations and loss prevention guidelines and practices. - Ensures the execution and maintenance of visual guidelines and stores appearance meets Work Authority’s standards. - Assists the store manager with staffing schedule, monitoring attendance to ensure maximum coverage and partnering with the store manager address shortfalls. - Perform store management responsibilities in the absence of store manager. - Ability to work a flexible schedule to meet business needs, including nights and weekends. Skills for Success: - Must have 1-2 years retail experience - Good decision-making abilities and problem-solving skills - Excellent communication skills; strong sense of customer service - Highly motivated, enthusiastic and willing to take on new challenges - Mature attitude and a strong work ethic are essential - Excellent team player and able to work with people on all levels - Ability to lift up to 50 lbs on occasion **Job Types**: Full-time, Permanent Pay: $18.00-$23.00 per hour Expected hours: 35 - 37.5 per week **Benefits**: - Casual dress - Dental care - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match - Store discount - Vision care Schedule: - Every Weekend - Monday to Friday - Weekends as needed Work Location: In person