Warranty Administrator

1 week ago

Edmonton, Canada DSL Ltd. Full time

About DSL

At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.

At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.

Are you looking to grow with a company with over a century of unmatched quality, expertise, and after-sales support? We want to hear from you

**Why Join Our Team?**

Competitive wage & health benefits
Health Spending Account (Flex Spending Account or Health Spending Account)*
3 weeks paid vacation
Strong company culture & core values
RRSP matching program*
Education support
Opportunity for advancement
*Applicable once eligibility requirements are met

**Position Summary**

Reporting to the Billing Supervisor, this position is responsible for, communicating professionally with all customers, vendors, and staff through effective administration of our warranty procedures. This role is key in our relationships with our factory distributors, our field service technicians, and all areas of the business.

**What you’ll do**:
Processing of warranty service orders and claims timely and accurately through a variety of formats as dependent on the factory requirements
Investigation of questionable service events to determine chargeability
Handle and resolve warranty claim rejections and disputes
Process equipment registration
Data file maintenance, and reporting as required
Process warranty parts returns, and customs forms as required
Training and support of staff
Other projects as required
What you’ll need:
Minimum 1-year post-secondary education, or equivalent work experience
Attention to detail and a high degree of accuracy
Working knowledge of warranty or service administration
Experience building successful relationships
Ability to analyze, exercise flexibility, initiative, good judgment, and discretion
Excellent interpersonal, written, and oral communication skills
Possess excellent problem-solving skills
Ability to multitask in a fast-paced environment

We thank all applicants for their interest, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your wage expectations?

Work Location: One location

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