Customer Experience Specialist

**Overview**

The Muskoka Roastery Coffee Company is located in Huntsville, Ontario. Our mission is to handcraft the best coffee - sustainably. We are embarking on a program of business growth and the Customer Experience Specialist will play a key role. This full-time position is based out of our Huntsville office.

This individual will assume primary responsibility for the day-to-day interface with customers in our core region and consumers globally (by telephone, electronically and in person), ensuring that the experience they have meets or exceeds their expectations on every dimension. This position will report directly to the Sales Development Manager.

**Responsibilities**
- Operate a full-time order desk that interfaces with B2B customers.
- Execute the annual B2B customer development plan for core territory to deliver growth targets and leverage best practice learning.
- Contribute to acquisition of new B2B customers in MRCC core territory with a focus on Northern Ontario.
- Primary in-house contact for strategy and growth communication with direct B2B customers.
- Work seamlessly with other members of the team to ensure consumer and customer satisfaction, even when that means helping in another job function or assignment to remove a roadblock.

**Qualifications**:

- Graduate with a degree or diploma from a post secondary institution.
- Strong interpersonal skills and excellent communication skills - verbal and written.
- An outgoing personality, with an internally driven commitment to excellence.
- Logical thinker with good common sense and an ability to solve problems independently.
- Strong attention to detail and accuracy with a data-driven approach to problem solving.
- Strong customer and consumer service orientation.
- Adaptable with an ability to handle a fast-paced work environment with multiple simultaneous tasks/projects.
- A self-starter who owns personal objectives, takes initiative and is dependable.
- Strong team player.
- Proficient use of the latest versions of Microsoft Word, Excel, PowerPoint, Shopify, and Quickbooks.

**Other Requirements**
- Minimum of two years experience in a customer and consumer focused capacity.
- Clean driving license.
- This position is not eligible for remote work.

**Characteristics**

At the Muskoka Roastery Coffee Co, we value the diversity of individuals. At the same time, there are common characteristics and behaviours that define our team such as:

- Relationship builder
- Effective communicator
- Fosters teamwork
- Professional
- Proactive
- Brand focused

**Final Thoughts**

Our attitude with respect to hiring new members to the team is covered on the website. In a nutshell, we would rather deal with the consequences of being short of staff than hire someone who would not share our passion for handcrafted coffee, our love of Muskoka or our commitment to socially responsible business practices.

Here at Muskoka Roastery Coffee Co. we strive to create an inclusive environment which embraces difference and fosters inclusion. MRCC supports our employees’ differences in age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental and development abilities, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, and other characteristics that make our employees unique.

If you believe that you might qualify for the technical and attitudinal specifications for this position, we would love to hear from you.

Pay: $55,000.00 per year

Additional pay:

- Bonus pay

Schedule:

- Monday to Friday

Work Location: In person