Business Systems Analyst

**BUSINESS SYSTEMS ANALYST**

**WINNIPEG, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.
- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

Under the general direction of the Software Operations Lead, this position is responsible for support and configuration of the
Enterprise Service Management Platform. You will work closely with other Business Systems Analysts and System Developers to
engage directly with client users to provide specialized support, including complex data analysis, statistical reporting, and system
problem resolutions. The responsibilities also include developing and maintaining partnerships with key business owners and

**_ Responsibilities:_**
- Provide support for moderate and complex Service Management Platform inquiries.
- Provide backup support for Change Management processes.
- Facilitate business process meetings to discuss moving existing processes to the Service Management Platform and
- develops innovative ways of acquiring and transferring professional knowledge.
- Develop and maintain reporting for the Service Management Platform that include requirement gathering, solution design,
- testing and implementation.
- Provide routine and complex Service Management solutions that offer increased efficiency that align with business

processes.Perform general maintenance and complex configuration of the Service Management Platform and provide
consulting advice and expertise to clients.
- Develop and deliver training for new and existing Service Management Applications for all levels of the business including

support staff within D&T.
- Provide guidance and mentoring to junior staff in relation to supporting Service Management inquiries.
- Assist in the gathering and analysis of business value measures, including compiling and analyzing data necessary for
- benefits realization on completed projects and service level reporting.
- Support D&T performance management, benchmarking and process improvement related initiatives.
- As required, conduct business process analysis activities in the review, design or redesign of new or existing D&T services
- within the Service Management Platform.
- Lead small moderately complex IT projects or initiative and/or participate in various IT software projects, upgrades or

initiatives.

**_Qualifications:_**
- A four-year degree in Computer Science or related discipline from a university of recognized standing plus a minimum of three

years' related experience;
OR
- A two-year Diploma in Computer Programming or Information Technology, Business Administration with a Technology

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56892833-01

Management Component or related discipline from an institute of recognized standing plus a minimum of five years of related
experience;
OR
- Grade 12 plus a Business Analyst Certificate plus a minimum of seven years' related business analyst experience.
- Experience in ITSM platform administration.
- ITIL certified would be considered an asset.
- Demonstrated ability to recognize, investigate, analyze and solve problems objectively with a minimum of supervision.
- Excellent analytical, research and IT skills combined with close attention to detail.
- Strong interpersonal and communication skills to liaise with individuals across the corporation. This includes communication
- with stakeholders at various levels.
- Ability to compile, analyze and present recommendations clearly and concisely both orally and in writing.
- Possess strong personal computer skills, with a demonstrated ability to keep up to date with various business software (e.g.
- Microsoft Office Suite including Word, Excel, PowerPoint and Visio).
- Excellent teamwork skills.

**_ Salary Range_**

Starting salary will be commensurate with qualifications and experience. The range for the classification is $37.94-$52.52 Hourly,
$72,703.54-$100,638.98 Annually.

We thank you for your interest and will contact you if you are selected for an interview.

**_ This document is available in accessible formats upon request. Please let us know if you require any accommodations_**
**_during the recruitment process._**

IND1