Call Centre Coordinator

2 days ago

Toronto, Canada York University Full time

**Purpose**:
Advancement at York leads and inspires meaningful engagement and philanthropic support from alumni and friends to advance the University's mission. We are also deeply committed to building the reputation of York University as a leading, progressive, research-intensive University uniquely positioned for the betterment of society in the 21st century.Our division is comprised of four departments:

- Advancement Services & Operations is the administrative and technology support unit for all Advancement activities
- Alumni Engagement provides programs, services, and engagement to over 350,000 York alumni worldwide
- Development leads efforts to promote and secure philanthropic support from alumni, donors, friends, corporations, and foundations
- Advancement Communications & Marketing works to promote and communicate alumni and donor messages along with direct marketing services for alumni and donor engagementUnder the direction and supervision of the Manager, Call Centre, the Call Centre Coordinator supports this mission by providing administrative and clerical support to the Call Centre. The incumbent a oversees workflow and works with the manager on all aspects of the Call Centre to ensure effective and efficient operations and excellent call quality with a focus on recruitment, retention, and day-to-day oversight of student staff. This includes coordinating workflow, arranging work schedules and reviewing work. Any personnel matters requiring attention are documented and brought to the attention of the Manager, Call Centre.

**Education**:
High School Graduation.

**Experience**:
1-2 years of experience in an administrative role in Call Centre environment, including supervisory and administrative duties, preferably in an educational institution. Intermediate experience with Microsoft Office Suite to include databases (Excel and Access).

**Skills**:
Typing 40-45 wpm, accuracy essential. word processing using advanced features, computerized records system data entry and retrieval. demonstrated skill/ability in the following areas: attending accurately to detail, using discretion when dealing with confidential matters. tact and diplomacy essential. working well in a team environment. prioritizing tasks and demonstrating initiative. good organizational skills, obtaining and relaying information in a clear, concise and courteous manner. strong oral and written communication skills. pleasant telephone manner. proof-reading skills.

**Additional Notes**:
If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the **'Posted Date'** will be given preference.

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**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**

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**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**

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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.

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