Restaurant Floor Supervisor

4 days ago


New Westminster, Canada Piva Moderna Italian Full time

Supervise FOH restaurant employees including servers, bartenders, hosts, and support Staff. Ensuring that Guests receive excellent service and great food, and that they have a memorable quality experience. Helping restaurant staff, hosting, taking drink and food orders, serving customers, or cleaning tables. Reporting directly to the Restaurant Director, the Restaurant Supervisor responsibilities might include:
scheduling restaurant staff and delegating tasks
- hiring, training, and managing restaurant staff,
- ordering alcohol, and cleaning supplies
- ensuring prompt and friendly customer service
- maintaining quality and service standards
- ensuring all staff are knowledgeable about menu offerings and individual ingredients
- educating staff about potential food allergies and how to make customers aware of these ingredients
- maintaining good relationships with suppliers
- meeting monthly budgets and quotas
- reducing operational costs
- increasing productivity
- ensuring all staff follow strict personal safety, food safety and food storage guidelines
- supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
- managing Liquor inventory
- interacting with restaurant guests to gauge satisfaction and improve customer service

responding to customer feedback and resolving conflicts effectively
- operating the point-of-sale system, processing payments, and issuing gift cards
- arranging group events and ensuring the restaurant and staff meet service and food expectations
- catering for VIP guests
- authorizing refunds or other equivalent options
- creating innovative promotions and designing marketing materials
- handling Staff vacation requests, and other administrative duties related to restaurant operations
- be the Leader



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