Application Support Specialist

We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Notified is adding an **Application Support Specialist**to the global technology team in Toronto. Our expectation at this time is you will work from our office on Tuesday, Wednesday and Thursday with flexibility to work from home on Monday and Friday.

**Location**: 155 University Avenue, Toronto

Day to day responsibilities of the role include, but are not limited to:
**Your work tasks / responsibilities**- Document issues, troubleshooting steps, and resolutions clearly in Jira and Confluence for knowledge sharing and future reference.- Provide root cause analysis for escalated issues, collaborating with the L3 support team as necessary, or resolving support tickets independently when possible.- Communicate effectively with stakeholders, including product, engineering, and business teams, to ensure timely resolution and transparency of support issues.- Design and develop scripts or small tools as needed to automate routine support tasks and improve troubleshooting efficiency.- Participate in the continuous improvement of support processes and contribute to operational excellence initiatives.- Support ongoing maintenance, enhancements, and documentation of existing systems and platforms.- Active participation in planning meetings and coordination with cross-functional teams to address recurring issues and share support insights.- Monitor system performance and assist in creating scalable and operable support solutions.

**Minimum Qualifications**

**Education**
- Bachelor's degree from an accredited college or university in computer science, MIS, or a related field required- Equivalent work experience in a similar position may be substituted for educational requirements.

**Experience**- Minimum four years increasingly responsible programming experience using a standard coding language and/or platform required- Experience in analyzing logs, using monitoring tools (e.g., Datadog), and documenting technical issues in platforms like Jira and Confluence.-
- Basic knowledge of cloud services such as Azure or AWS is an advantage.- Collaborative working habits that accelerate the team and support knowledge sharing.- Strong communication skills in both spoken and written English.- Experience working in agile environments and familiarity with support workflows.
- Responsible, independent, and solution-oriented working style with a focus on troubleshooting and problem resolution.

**Preferred Qualifications**- Experience in documenting and optimizing support processes for large-scale environments.- Familiarity with.NET C#, SQL Server, Typescript or any scripting languages for support automation is a plus.

**Award-Winning Technology & Service**
- #1 Press Release Distribution, _Summer 2025 G2 Report _
- PR Innovation of the Year, _2025 Gold Stevie Awards Winner _
- Platinum Winner, _2025 Titan Business Awards _
- 2025 PRWeek Awards Finalist
- Inc. 2024 Best in Business List
- Best Press Release Distribution Company, _MarTech Breakthrough Awards _

**What’s next**

**Don’t meet every single requirement?**

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