Quality Service Analyst

4 days ago

Surrey, Canada Community Living BC Full time

**_We are honoured to again be selected as one of _**_B.C.'s Top Employers._**

**If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you**

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of _Communities of belonging, lives with connection_.

**Status/Term**:Regular/Full-time
**Classification/Salary**:Social Program Officer (Growth to R24) / Position starts at $71,772 to $76,071 annually
**Location**: Surrey (Hybrid after passing a 6-month probation)
**Team**:Newton

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

**A**bout the opportunity**:
As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers. You will perform the lead role in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests and ensuring crisis response systems and resources are available.

**Key responsibilities**:

- Developing service contracts or agreements and negotiating the costing details and quantities
- Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
- Consulting with Facilitators about support requests, service availability, and resource suitability
- Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
- Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
- Recruiting and developing new service relationships
- Ensuring service collaboration and developing cost-sharing agreements
- Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
- Reviewing financial reports to ensure delivery of services for approved funding supports

**What you will bring**:

- Experience working in the social services sector in areas such as resource development or contract management
- An equivalent combination of relevant education/experience may be considered

**We are also looking for the ability to**:

- Contribute to the management of finance, budgets or other resources
- Manage multiple priorities/projects and produce results within deadlines
- Develop and enhance service networks including colleagues, service providers and community members
- Effectively represent CLBC in the community exercising tact and diplomacy
- Work independently within a policy framework to seek continuous improvement in workplace practices to develop flexible and creative support options for individuals and their families
- Resolve conflict with a wide range of stakeholders and contribute to the resolution of urgent situations

**Additional Info**
- Possession of a Class 5 driver's license and a clean driver's abstract is required

**Closing date: March 4, 2025

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