Quality Service Analyst

We are honoured to again be selected as one of B.C.’s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status/Term: Temporary/Auxiliary – Anticipated 70 hours bi‑weekly to March 31, 2026
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $39.30 to $41.65 hourly
Team: Delta White Rock
Location: Surrey (Hybrid – 3 days a week in office – after passing a 6‑month probation period)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleServices@gov.bc.ca at any stage of the hiring process.

Visit our Careers page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Role

As a Quality Service Analyst at CLBC, you represent CLBC as the primary point of contact for service providers. You will perform the lead role in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests and ensuring crisis response systems and resources are available.

Key Responsibilities

- Develop service contracts or agreements and negotiate the costing details and quantities.

- Negotiate contract costing and advise on requirements for corrective action in contracted service delivery.

- Consult with facilitators about support requests, service availability, and resource suitability.

- Conduct on‑site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigate competency and service issues.

- Work with the facilitator in assisting individuals and their families who are experiencing a crisis.

- Recruit and develop new service relationships.

- Ensure service collaboration and develop cost‑sharing agreements.

- Liaise with key staff regarding current funding limitations or delays, and participate as a team member in local budget management.

- Review financial reports to ensure delivery of services for approved funding supports.

What You Will Bring

- Preference will be given to candidates with a Bachelor’s degree in Business, Social Work, or a related discipline.

- Experience working in the social services sector in areas such as resource development or contract management.

- An equivalent combination of relevant education/experience may be considered.

We are also looking for the ability to:

- Contribute to the management of finance, budgets or other resources.

- Manage multiple priorities/projects and produce results within deadlines.

- Develop and enhance service networks, including colleagues, service providers and community members.

- Effectively represent CLBC in the community, exercising tact and diplomacy.

- Work independently within a policy framework to seek continuous improvement in workplace practices, developing flexible and creative support options for individuals and their families.

- Resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations.

Additional Info

- Possession of a Class 5 driver’s license and a clean driver’s abstract is required.

- Successful applicants are subject to a Criminal Record Check.

- An eligibility list for internal candidates may be established.

Closing date: October 26, 2025

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://communitylivingbc.prevueaps.ca/jobs/27359.html

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