System Support Technician Logistics

Position Type:
Permanent

Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Reporting to the Manager of Logistics & Materials Management the System Support Technician Logistics (SSTL) is a key part of a team that provides all EHS system logístical support requirements; designed to give optimal customer service and patient care. In addition, the SSTL will provide maintenance repair to provincial Paramedic Base/Station’s and support the management of Regional Paramedic Base/Station medical supplies.

Each SSTL is accountable to exercise “highest standards of cleanliness available” in the industry. The Technicians are expected to conduct themselves in a safe and prudent manner. The SSTL’s will be largely responsible to ensure all paramedic Base/Stations and Posts are stocked for medical supplies and equipment as well as ensures all stations are kept in an optimum safe and operational condition at all times in accordance with policies and procedures as stated by EMC and EHS.

As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

On scheduled, normal five day workweek basis the SSTL’s will work providing mobile support to designated operational Regions, as required. Irregular hours and overtime may be required due to operational commitment or emergencies.

Duties and Responsibilities:

- The position entails, but is _not limited_ to the following:_
- Operates all system vehicles in accordance with all policies of EMC and EHS.
- Maintains and ensures proper documentation for all EHS supply chain, materials management and facility inspection aspects of the position as directed by the Manager, Logistics & Materials Management.
- Materials Management; ensures all paramedic supply Base/Stations including designated hospitals are kept stocked as per established inventory supply levels.
- Inspects paramedic Base/Stations for noted deficiencies and completes light facility repairs as directed.
- Complies with all existing EMC System Support Safe Work Practices (SWP) as well as all other Company policies and procedures.
- Completes required paramedic Base/Station facilities repairs which includes but not limited to; station cleaning, painting, yard maintenance, lighting repairs and general maintenance requirements.
- Ensures the Logistics system vehicles are maintained, stocked and in a ready state in accordance to EMC System Support Policy and Procedures at all times.
- Conducts logistic vehicle cleaning required to the vehicle interior or exterior in accordance with proper decontamination policies.
- Conducts on-going cleanliness the Logistic Central Stock facility during scheduled shifts.
- Practices good hygiene and demonstrates socially accepted skills and graces when interacting with vendors, colleagues, paramedics and any member of the general public.
- Performs other such similar, comparable or related duties as may be required or assigned.
- Takes instruction and direction operationally from the Manager, Logistics & Materials Management as well as the Logistics Supervisor and or Team Lead.
- May be required to periodically back-fill the Fleet System Support Technician (SST), as required.

QUALIFICATIONS AND REQUIREMENTS:
Education/Experience:

- Minimum Grade 12
- Valid Nova Scotia Class 4 Driver’s License in good standing or a willingness to obtain and maintain. Class 5 will be accepted upon hire.
- Possesses WHIMIS, First Aid, Transportation of Dangerous Goods (TDG), Fall Arrest/Protection certification, or a w