Collections Representative

2 weeks ago

Nepean, Canada VISTA CREDIT Full time

**Job description**

This is a permanent full-time position, scheduled Monday-Friday between 8am-6pm. Vista Services offers a hybrid work model, 2 days from home and 3 days in the office. The office is located at Hunt Club and Prince of Wales Drive. There is the opportunity to be fully remote if outside of the Ottawa area.

**About Vista Services**

Vista Services is more than just a financial partner - we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential infrastructure sector. Having both ownership from local management and an infrastructure fund managed by an award-winning investment manager, we are a well-capitalized company looking to grow organically, geographically and by acquisition.

**Job purpose/mandate**

The Customer Service team is the first point of contact for Vista’s thousands of customers. The representative must be able to solve problems, make informed decisions, multi‐task, and work in a fast‐paced time sensitive environment. The representative works to achieve the best results for the company and our customers.

**Specific duties and responsibilities**

**People Interactions**
- Coordinates with Customer Service Team for customer inquiries that are related to collection issues or potential issues and works proactively to manage reoccurring issues with peers;
- Coordinate billing changes, adjustments, credit notes, and special billings with Billing Specialists;
- Uphold and embody company values in all work and interactions, contributing to a positive and supportive team culture.

**Collection focused**
- Prepares, distributes and collects completed customer contract documentation related to delinquent accounts using manual and automated company tools;
- Provides a high level of internal and external customer service, creating a professional environment;
- Provides assistance to customers related to all of Vista Credit services and direct customer contacts as required;
- Escalates complaints and ensure proper resolution and follow-up;
- Works with Customer Service team to ensure that problem accounts have appropriate security registrations in place, i.e. Notice of Security Interests or Personal Property Security Act (“PPSA”);
- Seeks approval, in line with company policy, to promptly escalate matters of significance; and
- Coordinates documentation and support to Supervisor to facilitate collection of delinquent and problem accounts.

**Knowledge and skills**
- 2-3 years’ collections experience or in a similar role;
- Experience with multiline telephones;
- Sound knowledge of process management, business and operational functions including financial solutions and concepts;
- Experience using Microsoft Teams and experience working remotely, both considered assets;
- Knowledge of leasing and financial contracts is an asset;
- Post-secondary education in relevant fields is considered an asset.
- Qualified to work in Canada on a permanent basis

**Job Types**: Full-time, Permanent

Pay: $45,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Nepean, ON K2E 8A3

  • Collections Representative- 4 Month Contract

    2 weeks ago

    Nepean, Canada VISTA CREDIT Full time

    **Job description** This is a 4-month contract position, scheduled Monday-Friday between 8am-6pm. Vista Services offers a hybrid work model, 2 days from home and 3 days in the office. The office is located at Hunt Club and Prince of Wales Drive. There is the opportunity to be fully remote if outside of the Ottawa area. **About Vista Services** Vista...

  • Customer Service Representative

    2 weeks ago

    Nepean, Canada CARSTAR Kanata Full time

    The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. -...

  • National Representative

    1 week ago

    Nepean, Canada National Union of Public and General Employees Full time

    The National Union of Public and General Employees (NUPGE) is seeking a full-time National Representative - Digital Communications and Media Strategist to work in our national office in Ottawa. **Role overview** The role reports to the Director of Communications, Political Action and Campaigns. **Responsibilities** - Develop and execute comprehensive...

  • Branch Representative

    2 days ago

    Nepean, Ontario, Canada The Master Group Full time

    Master, for over 70 yearsWe've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.It's...

  • Branch Representative

    1 day ago

    Nepean, Ontario, Canada The Groupe Master Full time

    As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory...

  • Customer Success Representative- in Person

    2 weeks ago

    Nepean, Canada VISTA CREDIT Full time

    This is a permanent full-time position, scheduled Monday-Friday between 8am-6pm. The position is full time in the office M-F. The office is located at Hunt Club and Prince of Wales Drive. **About Vista Services** Vista Services is more than just a financial partner - we are helping communities, the people that live within them and the local contractors...

  • Inside Sales Representative, Ventilation

    2 weeks ago

    Nepean, Canada The Group Master Full time

    **Master, for over 70 years** We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United...

  • Customer Service Representative

    3 days ago

    Nepean, Ontario, Canada Culligan of Canada Full time

    Our CompanyCulligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.ResponsibilitiesAssist customers in person and on the phone in a professional mannerSet up deliveries and book service...

  • Customer Service Representative

    7 days ago

    Nepean, Canada VISTA SERVICES Full time

    This is a permanent full-time position, Monday-Friday 9am-5pm. Vista Services offers a hybrid work model, 2 days from home and 3 days in the office. The office is located at Hunt Club and Prince of Wales Drive. **About Vista Services** Vista Services is more than just a financial partner - we are helping communities, the people that live within them and the...

  • Customer Service Representative

    2 weeks ago

    Nepean, Canada VISTA SERVICES Full time

    **Must be located in Ottawa, ON.** This is a permanent full-time position, Monday-Friday 9am-5pm. Vista Services offers a hybrid work model, 2 days from home and 3 days in the office. The office is located at Hunt Club and Prince of Wales Drive. **About Vista Services** Vista Services is more than just a financial partner - we are helping communities, the...