Customer Care Co-ordinator

2 days ago

Mississauga, Canada ELC Solutions Full time

ELC Solutions offers a unique alternative that is an innovative and effective management tool with advance processes designed specifically for insurance companies, their customers, their partners, and the automotive industry.

A multi-faceted dispatch solutions company seeking a dynamic, organized, and self-starting individual to serve as a specialized logistics coordinator.

Job Responsibilities:

- Handling of inbound/outbound customers/vendor inquirers, bookings, negotiations, and authorization including status.
- Communicates with Customer/Vendor, verbally and/or in writing.
- Under direct supervision, learns the elements of handling by on-the-job training about each element of the handling process.
- Maintains compliance with all standards, controls, policies, and practices.
- Perform other duties as assigned.

Qualifications:

- **Insurance and repair industry knowledge is an asset.**:

- Minimum 2 years of customer service or call center experience.
- Have good listening skills.
- Highly Organized
- Highly Motivated, efficient, and focused
- Able to work in fast pace environment.
- Ability to support in emergency situations.
- Excellent communication skills both verbal and written.
- Be comfortable talking on the phone.
- Computer knowledge is a must i.e., word, excel.
- Ability to multitask.
- Punctuality and respect of working hours
- Ability to develop and maintain solid working relationships with professional and personal contacts.
- Ability to resolve customer concerns in a diplomatic manner.
- Ability to engage customers in a friendly and professional manner.
- Capacity to communicate with customers effectively.
- Engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.
- Positive attitude and ability to handle responsibilities with ease and calm demeanor.
- Fast Thinking
- Problem Solver
- Compensation is dependent on experience.

Language: English (Other languages an asset)

**Job Type**: Full time, days & weekends

**Job Types**: Full-time, Permanent

COVID-19 precaution(s):

- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place

**ELC DISPATCH SOLUTIONS provided the following inclusive hiring information**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, Colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
- Women-led organization
- LGBTQ+ friendly workplace
- Age-inclusive

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Full protective COVID measures in place.

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