Order Fulfillment Specialist

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:
- Competitive wages and annual employee bonus and incentives.- Family-friendly benefits package.- Company matching group retirement savings plan.- Paid vacation and sick time.- Fleet vehicles and travel allowances.- Support for relocations.- Employee perks and discounts.- Trades apprenticeships.- Support for growth, training and education.- Progressive flexible work arrangements.- Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.- Sustainable employment and growth.

Join Our Team as a Order Fulfillment Specialist at Epiroc

Your Mission:

- The Order Fulfillment Specialist will be an official resource for the Canadian Order
Fulfillment Team. This position will be responsible for Supply Chain related tasks such as
open order reporting to customers, investigating and analyzing to expedite where
required and working with regional and global colleagues to resolve late orders and order
issues.

**Responsibilities**:
Maintain good image of the Company and build good relations with
internal/external customers in handling their queries, complaints, etc.
Recognize and respond to client’s needs by gathering and analyzing relevant data
to support calculated decision making, while improving supply chain efficiency
and documenting trends.
Prepare recommendations and optimize data results where possible to improve
delivery expectations.
Create and distribute open order reports to all impacted stakeholders. Reports
will include: SIFOT, status of all open orders, expected ship dates, expedites
where available and additional pertinent information.
Coordinate with internal suppliers and colleagues for order inquiries, expedites
and issue resolution, including entering internal support tickets.
Order management of assigned customer accounts including order follow-up and
order investigation.
Expedite customer orders at customers request and whenever possible.
Leading and participating in customer internal/external collaboration meetings.
professional manner.
Comply with the organization’s people management, environmental, health &
safety, recycling, sustainability efforts and quality assurance policies and
standards.
Perform special duties and carry out special assignments, as required by lead
and/or supervisor, determined by business needs.

Your profile:
KNOWLEDGE /EDUCATION /EXPERIENCE:
Supply chain experience: mining and/or construction experience is highly preferred.
Job Description Order Fulfillment Specialist
Most Recent Revision: June 26, 2025

SKILLS AND ABILITIES:
Strong attention to detail and strategic thinking.
Customer centricity focus and troubleshooting skills.
Able to work well under pressure with independence.
Tech savvy - can navigate multiple software systems and utilize company hardware
with ease.
Proficiency in MS Office, especially: Excel, Word and Outlook is required.
Exceptional analytical, conflict resolution, and objection handling skills.
Customer centric with a teamwork mindset and focus.
Positive attitude.
Excellent interpersonal and customer service satisfaction skills.
Exceptional verbal and written communication skills are required.

EXPERIENCE:
5 years previous experience.
Bilingualism is an asset, English and French.

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.