Customer Care Specialist

2 weeks ago

Thornhill, Canada Roy Foss Motors - Thornhill Full time

The Roy Foss Motors Dealership is growing

We operate TWO of Canada’s largest Chevrolet, Buick, GMC, Cadillac dealerships and have been in business for 60 plus years We have built a reputation we are extremely proud of, with a focus on service excellence and customer-centric innovation. We are consistently top ranked in sales, service and parts performance and we know this is because of the amazing and dedicated people on our team.

We are looking for mature, customer-centric, enthusiastic Customer Care Specialists to help maintain and grow our service business.

**Responsibilities and Duties**

Supporting 2 dealerships, this position is responsible for:

- Focusing on Customer Retention and Business Development
- Receiving inbound service appointment calls

**Qualifications and Skills**
- Strong communication skills
- Committed to delivering exceptional service to each and every customer
- Strong organizational skills; detail oriented; great follow up

**Assets will include**:

- Experience with Reynolds (Ignite), Dealermine (CRM)
- Experience performing inbound/outbound sales or service calls
- Excellent telephone demeanor - ability to engage the customer
- At least 1-3 years customer-service experience

**Benefits**
- Opportunities for growth and development in a dynamic dealership environment.
- We offer a competitive compensation plan and full benefits and employee discounts.

We thank all applicants, however only those considered for an interview will be contacted.

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