Patient Support Program

6 days ago

Montréal, Canada Novartis Full time

Location: Montreal, #LI-Hybrid

About the role:
We are looking for experienced and passionate professionals to help us achieve our ambitious mission to reach twice as many neuroscience patients twice as fast. As a PSP Lead, you will be responsible for managing and implementing patient support structures and systems all while achieving KPIs though cross-collaboration efforts with all internal and external stakeholders.
The role reports directly into the PSP Strategic Director and will work closely with the Neuroscience cross-functional team.
Temporary position: 16 months
Key Responsibilities:

- Oversee the implementation of patient support structures, systems and programs that embrace the voice of patients while identifying efficiencies of scale and scope.
- Lead and develop a team of 7 nurses who supports the PSP program.
- Align with all internal relevant stakeholders to oversee the operations of his program activities in collaboration with the PSP Operations team or/and with the ESP.
- Proactively source and introduce new technology and innovative ways to support patients during their journey and promote the optimal and safe use of Novartis products and therapies.
- Establish and maintain collaborative alliances with key strategic partners, both internal and external to execute program goals and deliverables.
- Manage patient program budget and monitor resource allocation keeping extended teams informed of status.
- Strategy and planning for move towards fully internally managed PSP
- Work closely with CRM / Data Strategy team to prioritize features and improving 1st party data collection
- Work closely with Insights Manager to create specific dashboards for PSP
- Constant improvement mindset to gather customer feedback and propose features that need to be enhanced

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve._

**Minimum requirements**

Essential Requirements:

- 8-10 years of experience in the biopharmaceutical / pharma / healthcare industry
- Superior Business Acumen / Strategic Thinking and Planning
- Agile with strong leadership, collaboration, communication, presentation and negotiation skills
- Initiative, self-motivation and superior organizational and time management skills

Desirable Requirements:

- Excellent pharmacovigilance, compliance and knowledge of Canadian (national and provincial) health care systems and environment is an asset
- Bilingual: English and French an asset
- Neuroscience experience (MS)

Why Novartis ?

**Division**

Innovative Medicines International & Chief Commercial Office

**Business Unit**

LACan IMI

**Country**

Canada

**Work Location**

Montreal

**Company/Legal Entity**

Novartis Pharma Canada

**Functional Area**

Marketing

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No

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