Assistant Store Manager

**Job Title**:Assistant Store Manager, ReStore Brampton

**Reports To**: Store Manager, ReStore

**Terms of Employment**: Full-time, Permanent

**Store Hours**: 10 am - 6 pm (must be willing to work 2 weekends each month)

**Location**: 268 Rutherford Rd S Unit #3, Brampton, ON L6W 3N3

**Who We Are**

Habitat for Humanity Greater Toronto Area (Habitat GTA) is leading the way in addressing one of the most pressing issues of our time: the need for affordable homes. We partner with working families in need of an affordable, safe and secure place to live and enable their family’s ability to thrive. We are a land developer, a home builder, a fundraiser, and a mortgage holder. In support of our homebuilding operations, Habitat GTA operates a retail home improvement store called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials, with all proceeds helping us build more homes.

Habitat GTA is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive GTA for everyone.

**Why Join Us?**
- A meaningful opportunity to make an impact and help your local community
- 3 weeks paid vacation, Habitat for Humanity days, and personal days
- Flexible work hours (never work nights)
- Generous benefits coverage plan (including dental, vision care, and extended health care)
- Corporate gym membership and an Employee Assistance Plan (EAP)
- RRSP matching eligibility
- Volunteer opportunities to support our Habitat for Humanity Builds
- Growth and development opportunities
- Great entry-level opportunity for new graduates, or experienced customer service professionals
- The pride of being part of a highly respected, high profile global charity

**The Opportunity**
- Represent Habitat for Humanity GTA as a Brand Ambassador by modeling our values and guiding principles
- Support the Manager with supervising, training, and leading ReStore staff and volunteers
- Manage, post, and update our retail eCommerce platforms (Shopify and, SalesForce)
- Provide administrative and clerical support as required including, daily health and safety inspections, inventory and donation processing, etc.
- Supervise all retail operations including store merchandising (including our eCommerce website), selling, space management, stock control, etc.
- Problem solve and troubleshoot day to day issues and concerns
- Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices
- Support with reaching sale and customer satisfaction targets to fund our cause
- Deliver exceptional customer service to our customers, donors, and volunteers
- Deescalate and resolve customer complaints
- Support with the loading and unloading of donated products from our trucks
- Advocate for Habitat for Humanity GTA and model our values and guiding principles

**What You Bring**
- 1-3 years of customer service or retail experience
- Proficient in technology (including Microsoft Outlook/Teams), retail management systems, and social media for marketing
- Previous experience leading people or managing a retail operation is an asset
- Ability to perform heavy lifting (up to 30 pounds) and walk, stand, sit, and stair climb on a frequent basis
- Safety boots required: CSA approved safety footwear to be worn at all times
- Strong attention to detail and a love of process
- Driven by sales, targets, and KPIs
- Independently leads with kindness and confidence
- Understanding of volunteer management, renovation and building materials is considered an asset
- Passion for retail and customer service is considered an asset
- Enthusiastic and passionate about our mission; ensuring families have a safe and decent place to live

**Your Application**

**Your Future at Habitat for Humanity GTA Awaits.**

Applicants must be eligible to work in Canada throughout the duration of their employment with Habitat for Humanity GTA. Proof of eligibility will be required.

Habitat for Humanity GTA is committed to creating a diverse environment and is proud to be an equal opportunity employer.

**_ We thank all applicants for their interest in Habitat for Humanity GTA, however only those selected for an interview will be contacted._