Network and Technology Operations Specialist

2 weeks ago

Waterloo, Canada Arctic Wolf Full time

Ready to make an impact? Arctic Wolf is looking for a Network and Technical Operations Specialist to join our pack.

Arctic Wolf, the leader in security operations, is a fast-growing company in an exciting and fast-growing industry—Cybersecurity. How fast are we growing? Well, **Arctic Wolf ranks #25 on the Deloitte Fast Technology 500** for North America in 2019 We have doubled headcount, customers, and revenue for five years running.

At Arctic Wolf, we believe in corporate responsibility. Our offices across North America participate in volunteer programs throughout their communities, and we earned distinction from TravelWise for our efforts in promoting sustainable transportation.

**About the Role**:
**Responsibilities Include**:

- Represent Global Technical Operations to key stakeholders
- Own and action incoming requests from internal stakeholders
- Document knowledge
- Speak with customers to solve technical issues
- Work with R&D on critical or time sensitive issues

Please note that this role will require some light travel as well as occasional on call duties when needed.

**About You**

You are a talented Support Specialist with some terrific qualities, including:

- Independent, accountable, and enjoys technical challenges
- Background or experience in Networking and security
- Attention to detail and effective time management
- Excellent written and oral communication skills
- Excited by opportunities to learn new technologies and work without a script
- Experience with Ubuntu, AWS, Elastic Search, Kibana, Outlook365, Zendesk, Jira is a plus
- Basic scripting skills, experience with Python or Ruby a bonus

Previous security experience is preferred but not required. We provide all the cybersecurity training you need during onboarding and on-the-job training.

**Security Requirements**:

- Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information.
- Background checks are required for this position

**Working at Arctic Wolf**:
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that—by protecting people's and organizations' sensitive data— we get to work in an industry that is fundamental to the greater good.

All wolves receive compelling compensation and benefits packages, including:

- Equity for all employees
- Paid parental leave
- Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

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