Supervisor, Main Library

2 weeks ago

Waterloo, Canada Waterloo Public Library Full time

Main Library / Full-Time Permanent / 35 hours per week

We are seeking an enthusiastic and experienced library professional to oversee front-line services as the **Supervisor, Main Library.** In this role, you’ll lead a dedicated team at the Main Library to ensure exceptional customer service delivery and help shape the evolving library experience through continuous improvement, training, and community engagement. Someone who is passionate about libraries, dedicated to providing meaningful customer interactions and ready to take on the next step in their leadership journey. **Does this sound like you?**

What You’ll Do:

- Lead and support a team of Library Assistants including hiring, training, supervision, scheduling, and performance management.
- Ensure high-quality customer service by resolving escalated customer issues and maintaining effective communication with staff.
- Coordinate operational needs of the physical space, including displays, accessibility, furniture planning, and technology implementation.
- Provide system-wide staff training on library management system (Sierra)
- Work to maintain positive relationships within the neighbouring community to promote library supports and services.
- Serve as Person in Charge (PIC) at the Main Library

What We’re Looking For:

- Minimum 2-year college diploma plus 2 years of practical working experience in a library. Library-specific education is an asset.
- Minimum 3 years of people supervisory experience, including task delegation, performance coaching and providing feedback.
- Previous scheduling experience is an asset. Strong attention to detail is required and essential for ensuring a high level of accuracy on all scheduling tasks.
- Proven excellence in communication, customer service, problem-solving, and conflict resolution.
- Strong organizational, critical thinking, and decision-making skills with the flexibility to manage multiple priorities. Ability to make sound judgement in unexpected situations.
- Proficiency with emerging technology tools and ability to quickly adapt to new technology.

Schedule

The regular schedule will be Mondays, Wednesdays and Thursdays 9:00 a.m. - 5:00 p.m., Tuesdays 1:00 p.m. - 9:00 p.m., alternating Fridays and Saturdays 9:30 a.m. - 5:30 p.m

Salary/Wage/Benefits

The starting wage is $70,252 per year (level F).

Group benefits and OMERS pension are provided. Full-time permanent staff are entitled to paid vacation time, sick time, personal time and appointment time. WPL offers a casual work environment, support for professional development and your birthday off with pay

How to Apply

**Job Types**: Full-time, Permanent

Pay: From $70,252.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee assistance program
- On-site parking

Flexible language requirement:

- French not required

Work Location: In person

Application deadline: 2025-05-16

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