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Aftermarket Controls Specialist

3 weeks ago

Burlington, Canada Tech-Con Automation ULC Full time

Shape Process Automation, a SHAPE Technologies Group (“SHAPE”) company is a global, high-tech engineering and process automation provider. We develop integrated manufacturing strategies and industrial automation solutions for Tier I and Tier II suppliers and beyond. Our comprehensive approach and the passionate team behind it are how we’re redefining manufacturing with robotic automation.

We take a holistic view of clients’ manufacturing operations, designing and implementing the right production strategies and solutions to meet their needs.

**Why work for Shape Process Automation?**

Be a part of a unique group of people who not only love what they do but love the technology. Our team is comprised of talented individuals who have purpose, creativity, and passion. Our global presence, products, and people are expanding the definition of possible, connecting customers and emerging markets to the manufacturing processes of tomorrow.

We are committed to the professional growth and personal well-being of our team. We offer a competitive benefits package to help meet your financial, physical, and emotional needs. Our benefits programs are designed to support the growth of individuals, allowing team members to focus on Company vision and be fully engaged both at work and at home.

Together, we tackle the toughest manufacturing challenges and drive industry innovation. But the most important common thread binding our teams is a shared, genuine passion to help our customers achieve greatness.

The Aftermarket Controls Specialist must be a highly proficient, well-rounded, and proven controls technician with the ability to develop and grow long term customer relationships through world class service. Functions include customer support and training, onsite support, remote support, project warranty and external/internal technical support.

**Duties and responsibilities**
- Collaborate with Aftermarket Sales and Service Manager to manage and coordinate the warranty and service work for all custom automation & robotics customers.
- Ensure customer service requirements are addressed promptly including those outside of regular office hours.
- Coordinate with Aftermarket Sales and Service Manager to pursue customer account leads and opportunities to grow revenue
- Support Aftermarket Sales and Service Manager in the development of technical solutions and proposals
- Provide remote and on-site technical controls support to customers
- Collaborate with interdepartmental teams to ensure customers receive a seamless service experience.
- Provide technical phone/remote PLC support and schedule service resources to support customer requirements as required.
- Develop customer training programs and lead/provide technical training to customer base
- Provide occasional PLC, HMI and robot support to systems controls teams when required
- Travel to commission and support systems at customer facilities

**Qualifications**
- 3 - 5 years of experience leading a controls team in the automation industry a strong benefit
- 3 - 5 years of hands-on PLC, HMI and robot experience in the material handling and system automation and robotics industry
- High level proficiency in PLC, HMI and robot control system design and debug
- Strong interpersonal skills to work effectively with others, solicit input, lead and motivate.
- Comprehensive knowledge of related industry capital equipment components and systems required; preferably automation, PLC and robotics related.
- Proven experience leading people with strong mechanical, hydraulic, plumbing, pneumatic, electrical, robot controls, PLC controls and electronic skills required.
- Strong computer skills and ability to read complex blueprint and AutoCAD drawings
- Ability to think creatively and innovatively.
- Strong organizational skills.
- Ability to analyze complex problems.
- Strong oral and written communication skills.
- Able and willing to travel at least 50% of the time.

Shape Process Automation is an equal opportunity employer and values diversity and inclusion and encourage all qualified people to apply. We are committed to seeking diversity across our operations and are committed to providing employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. Shape Process Automation will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process upon request. If contacted for an interview, please advise the Recruiter if you require disability-related accommodation.