Service Appointment Coordinator

1 day ago

Barrie, Canada Bayfield Ford Lincoln Full time

Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further_

Bayfield Ford Lincoln is looking for a **Service **Appointment Coordinator** to join their team in Barrie.

The **Service **Appointment Coordinator** works with our dealership's Service department to deliver high-quality customer service and assist our customers with their inquiries and needs.

The **Service **Appointment Coordinator** help turn customer's concerns and reminders into appointments, and inbound calls into being a part of our business. Our** Appointment Coordinators** are a valuable asset to our dealership

Bayfield Ford Lincoln is a proud member of _The Humberview Group_ - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: _Serving you better, each and everyday._

**Hours**: Monday to Friday, 8:00am - 5:00pm.

**Compensation**: Annual Base Salary from $35,000 to $40,000, plus monthly bonus.

**Why Join HG**:

- A solid foundation of customers from over 60 years of business.
- An incredible opportunity for advancement within HG.
- RRSP & an Employee Assistance Program.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A management team that trains and mentors its team members to ensure success.
- Hosted social events throughout the year, such as lunches & BBQs.
- No Sunday or holiday work, more time for you and family.
- A fun place to work

**Job Duties**:

- Assisting Service Department customers in booking appointments.
- Handling incoming calls.
- Make 80-100 outbound calls each day.
- Following up on customer inquiries for the service department.
- Following up with past customers in the database.
- Assist with warranty administration.
- Perform other duties as required.

**What We Look For**:

- Must have excellent communication skills (good verbal skills and a clear speaking voice).
- Prior experience in a customer service role is required.
- Pleasant and engaging phone manner.
- Must be comfortable with computers and technology systems.
- Strong record of customer satisfaction results.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Call center experience would be considered an asset.
- Experience in a dealership service department would be considered an asset.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you

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