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Delivery Supervisor, Canada

2 weeks ago

Vancouver, Canada Lucid Motors Full time

**Leading the future in luxury electric and mobility**

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As a leader within a Lucid Service and Delivery Center, your primary responsibility will be to coach, develop and support the Delivery Team with the successful articulation and delivery of the Lucid brand and ownership experience. This role is an on-site (in person) position, and can be performed from one of our three Canadian locations: Vancouver, Toronto or Montreal.

SPR

**The Role**:

- Delivery Supervisors should have a strong operational skillset and dedicated to providing exceptional customer experiences through the lens of efficiency.
- You will provide leadership, direction and coach all members of the Delivery Team to ensure a seamless experience for customers through the delivery process.
- Can identify technical, operational, and organizational roadblocks and provide proposed solutions.
- Thrives in a fast-paced environment where innovation is inevitable, and change is expected.
- Leads, values, and inspires their team to prioritize customer service and deliver the Lucid experience to all customers throughout the final mile.
- Demonstrates a business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence.
- Demonstrates a strength in operations and planning delivery related aspects of the business, including developing monthly sales attainment plans and communication of results to team.
- Ability to conduct weekly one-on-one meetings with Delivery Associates.
- Your hands-on leadership will assist in coaching and training your Delivery Team to deliver an exceptional experience that touches on both the heart and mind of the customer.
- This role will report directly to the Studio Manager to lead the Delivery Team and guide customers through a best-in-class delivery process.

**You Bring**:

- 3+ years of leadership experience in retail, luxury or hospitality.
- A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
- Experience with leading a team of sales or process-focused professionals that can deliver an achievement of their targets.
- Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.
- Acts with urgency and champions excellence in all company objectives.
- Available to work weekends, evenings, nights, and holidays as needed.
- Ability to maintain a current Driver's license and obtain a DMV Salesperson License.
- Available to travel for on-boarding and training.
- Proficient in English with a secondary language skill set being a plus.
- Proficient in Microsoft Office products, CRM tools and retail business systems.
- Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
- Acts with urgency and champions excellence in all company objectives.
- Available to work weekends, evenings, nights, and holidays as needed.
- Ability to maintain a current Driver's license and obtain a DMV Salesperson License.
- Available to travel for on-boarding and training.
- Proficient in English with a secondary language skill set being a plus.
- Proficient in Microsoft Office products, CRM tools and retail business systems.
- Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
- Demonstrates a passion for electric vehicles and premium vehicle markets.

At Lucid, we don’t just welcome diversity - we celebrate it Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

**Notice regarding COVID-19 protocols**

At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, who