Pizzeria Manager

**Pizzeria Manager**

We are currently seeking an enthusiastic, highly motivated, experienced Pizzeria Manager, who thrives in a fast-paced environment and is available during all shifts. As the Manager, you will be responsible for leading a team that consistently follows brand standards to ensure that we keep our customers satisfied so that they return often and recommend us to others. You will also be responsible for ensuring that all team members work towards providing the best tasting pizza on time and as promised.

**Key Accountabilities**:

- Manage the pizzeria in an effective and efficient manner while maintaining superior customer service and satisfaction
- Provides direction to the team during shift; acts as a coach and mentor, role modeling the expectations of customer service and upholding Topper’s standards
- Coach, educate and motivate the team to maintain a high-quality customer service experience
- Provides leadership within the pizzeria; recognizing and motivating the team to achieve operational excellence
- Coach assistant managers and supervisors through “people management” activities to assist them with development and practice of their skills
- Ensure cleaning and maintenance schedules are followed to maintain cleanliness of equipment and pizzeria in general
- Build sales and maximize profits by effectively interacting, developing, and communicating our company and customer expectations to the entire team
- Perform cost control procedures, prepare financial accounting and reporting, maintain appropriate inventory levels, and efficient labour management.
- Dispatch orders for delivery to maximize ATD times and efficiencies
- Provide effective Dough Management, Prep Management and equal assignment of duties
- Accountable for scheduling all pizzeria staff and contract delivery drivers taking into consideration, sales history, trends and daily labour
- Manage food costs to within targeted variance
- Ensure proper cash handling procedures are followed
- Identifies opportunities for sales building through community involvement
- Executes local store marketing initiatives to build brand awareness and loyalty
- Make great Pizza

**Qualifications**:

- High school Diploma/GED or College Diploma
- 3-5 years of supervisory or management experience
- Experience in the fast food service industry is considered an asset
- Superior customer service knowledge, skills and abilities
- An effective communicator coupled with the ability to coaching and develop team members
- Strong problem-solving skills coupled with effective decision-making abilities
- Ability to work effectively and efficiently in a fast-paced environment
- Excellent time management and prioritization skills with a strong sense of urgency
- Consistently demonstrates personal ethics and integrity

**Working Conditions**:

- As a Store Manager you will be expected to work a variety of shifts to ensure sound operations, which includes working evening, weekends, opens and closes
- You will be required to interact with all team members, management, vendors and our customers
- Overtime may be required based on business needs
- Must be capable of lifting 25lbs
- Must be able to work on your feet for long periods of time

With 36 Topper’s Pizza stores in Ontario, we are committed to hiring people who love what they do and are able to bring their natural talents to a team of individuals who believe that customer satisfaction, loyalty and providing the best-tasting pizza on time, is the key to on-going success

**Changes to Duties**

The duties of this position may change from time to time. Toppers reserves the right to add or delete duties and responsibilities at its sole discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

**Accessibility**

Toppers is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Toppers will provide reasonable accommodation for any applicant, as requested during the hiring process.

Toppers strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Toppers will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

If you have yet to experience our pizza firsthand, place an order for hot, fresh pizza now using our **Topper’s Pizza App**. Available on the iPhone App store or Androids Google Play

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$49,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- Day shift
- Holidays
- M