Booking Clerk

**Company Bio**

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.

**Position Summary**

**Booking Clerk, Mother & Baby Follow-up Clinic**:
Your role in this position is to book appointments and register patients for follow-up appointments in the Mother and Baby Follow-up Clinic. You will do this in a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families.

**On a practical level, you will**
- Communicate with staff, patients, families, and internal and external parties. You will greet patients in a professional and pleasant manner upon registration to the hospital in order to collect and document relevant information.
- Accept, coordinate and triage telephone calls and inquiries and process them in an appropriate and timely manner
- Coordinate various interdepartmental activities and requests such as: update patient information; check patients in for their appointment; and direct patients and families to the designated waiting area.
- Assume responsibility for identifying and advancing issues and concerns with the Clinical Team Manager or Administrative Coordinator in a time sensitive manner.
- Compile and disseminate material/documents related to Program activity
- Process online orders, and notify appropriate staff and specific departments as required
- Manage unit supplies, services and repair needs

**Qualifications**
- Grade XII diploma
- A medical office assistant certificate or minimum one year comparable office experience with medical orientation
- Accurate minimum typing speed of 45 w.p.m
- Proficiency in Microsoft Office including; Word, Excel and PowerPoint
- Knowledge of Medical terminology
- Working knowledge and experience with Cerner registration and Cerner scheduling

**What We Offer**

**Working at NYGH**means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals.This is a Part-Time Temporary position, with 8 and 12 hours shifts ,days and evenings including weekends in the Mother and Baby Follow-up Clinic.We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan.

**How to Apply**

Think you're the right person for the job? Here's your first chance to show us why:
**Closing Statement**

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.