Housekeeping Supervisor

Come join us and help make a difference in the lives of older adults As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?

**ACCOUNTABILITY / OBJECTIVE**:
Under the direction of the Environmental Services Manager, supervises the delivery of all housekeeping and laundry services.

Is accountable and responsible for the overall cleanliness of the Residence to include:

- Overseeing/responsible for the quality control of the cleaning of suites, adjacent hallways and storage areas.
- Overseeing/responsible for the quality control and cleaning of all common areas, laundry rooms, public washrooms and spa room.
- Overseeing/responsible for the quality control and delivery of all in-house laundry services.
- Deals with all housekeeping resident complaints and resolves problems.

**BACKGROUND / QUALIFICATIONS**:

- The incumbent must be a high school graduate who has had some formal training in or prior proven experience in working professionally with senior clientele. Ability to communicate in English, both orally and in writing must have a positive self-image and the ability to nurture excellent human relations with residents, families and other team members.
- Experience in a leadership role in a housekeeping/hospitality setting is preferred.
- Basic computer literacy and must be able to communicate effectively, both verbally and written, in the English language.
- Ability to be a team leader, work independently, be flexible and versatile, and be able to demonstrate initiative and problem-solving skills.
- Knowledge of WHMIS and Infection control procedures.
- Must have a service orientation and a love for seniors.

**KEY RESPONSIBILITIES**:

- Participates in hiring/training/overseeing and directing housekeepers under supervision of the Environmental Services Manager.
- Must be able to work weekends.
- Is responsible to perform and sign off on all new resident housekeeping orientations.
- Participates in the timely completion of all probationary and annual performance reviews for all housekeeping & laundry employees with the Environmental Services Manager.
- Participates in performance management, to include daily coaching and follow-up of task delegation with the Environmental Services Manager.
- Responsible to schedule all shifts and direct extra responsibilities daily to account for housekeeper’s extra time in the case of empty rooms, hospitalization etc.
- Accountable for vacation scheduling and ensuring all shifts are adequately covered.
- Responsible for monthly housekeeping meetings with minutes for month-end report.
- Attends and contributes to weekly round-up meetings with marketing and maintenance regarding status of all empty suites and turnovers.
- Aware of in-service education opportunities within the residence and seeks out those that will enhance the performance of their department employees.
- Responsible to keep informed of current trends in housekeeping and laundry delivery.
- Responsible to organize and ensure all services are met daily and weekly for guest and respite suites.
- Overseeing/responsible for and/or completing the clean-ups of all suite turnovers.
- New Resident Orientation to housekeeping department.
- Ensures effective team communication within the residence, logs any concerns re: resident behavior, via CQI incident reports. Maintains effective and oral and written communication and good human relations with residents, families and staff of other departments, using appropriate lines of communication.
- Demonstrates outstanding public relations skills with residents, potential clients, staff and all persons visiting the Residence.
- Responsible for daily and weekly maintenance of housekeeping equipment.
- Handles all matters in a confidential manner.
- Performs a variety of duties with an exemplary standard of skill and with a sense of responsibility.
- Ensures the delivery of all housekeeping services to residents reflects the high quality standards of the Residence.
- Recognizes safety hazards and assists in maintaining a safe, neat, clean environment for residents and staff. It is every employee’s responsibility to report any unsafe work condition immediately.
- Participates in the Residence’s ongoing Fire Prevention, Continuous Quality Improvement, Occupational Health and Safety, and Infection Control programs as required.
- Is responsible for and accountable for compliance with the Retirement Homes Act.
- Participates in weekly interdisciplinary meetings with the focus on reporting and consulting with all other departments regarding the