Workplace Concierge Team Lead

1 day ago

Toronto, Canada BGIS Full time

**ABOUT US**

**OUR CULTURE**

At BGIS, our culture is built on three foundational pillars:

- **Culture of Care**:We deeply care for each other, our clients, partners, and the communities we serve.
- **High Performing Teams**:We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
- **Unwavering Commitment to Sustainability**:We conduct every action with a focus on preserving our earth.

**SUMMARY**

The **Workplace Concierge Team Lead**oversees a team of (Workplace Concierge) and is a key coordination point that champions the program ensuring consistent program delivery across multiple floors and buildings. The Workplace Concierge Team Lead is responsible for transitioning new hires into the program and coordinating back-up support during vacations and other absences.

**KEY DUTIES & RESPONSIBILITIES**

**Daily Activities**

- For day-to-day work activities, takes direction from the Director, Workplace Solutions
- Meets regularly with Director to ensure alignment and understanding of account deliverables.
- Maintains full understanding and knowledge of the Concierge Services program deliverables.

**Team Member Support**

- Maintains a spreadsheet that tracks BGIS team member absences - vacation, illness, floater, flex days.
- Reviews timesheets to ensure they are accurate and submitted in a timely manner with all appropriate documentation attached.
- When requested, prepares reports, spreadsheets, meeting minutes as required. These include but are not limited toTeam Absence Tracking Spreadsheet, Team Meeting(s) Minutes, and Team Performance/Feedback.
- Provides feedback to BGIS Director regarding team members’ performance as required for annual performance reviews.
- Individual will support team members as required as well as cover vacation and sick days.

**KNOWLEDGE & SKILLS**

- College diploma or equivalent with 1 to 3 years demonstrated experience.
- Superior customer service skills.
- Strong diplomacy skills.
- Clear and effective communication skills.
- Ability to multi-task and work well under pressure while maintaining a high level of accuracy.
- Manage deadlines effectively in a professional manner.
- Good team leadership skills with ability to exercise sound judgment and provide direction to BGIS team members.
- Portrays a positive “can do” attitude with a sense of urgency and prompt response.
- Pro-active, approachable and solution - focused.
- Travel to London, Oshawa, Hamilton and Toronto to provide on-site support.

**Licenses and/or Professional Accreditation**

Must possess a valid driver's license and clean abstract

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