Clerk Typist 2

**Job Description**:
**Laboratory Office Clerk**

By providing exceptional service, the Laboratory Aide supports the Royal Victoria Regional Health Centre (RVH) strategic plan and MY CARE philosophy which includes the:

- Vision - Making Each Life Better. Together.
- Mission - Exceptional Care is Our Passion. Safety is Our Promise
- Values - Work Together. Respect All. Think Big. Own It. Care.

RESPONSIBILITIES:
As an integral member of the Laboratory team the Laboratory Office Clerk performs a variety of clerical support functions for several pathologists, histology, and cytology and core laboratory, requests from Oncology physicians, and external physicians. Responsibilities include (but are not limited to):

- Report handling and other associated clerical duties;
- Requisitioning/patient demgraphics all external orders and requisitions for Cytology and Histology as well as referred in samples
- Registration of surgical consult cases requested from Oncology or another facility
- Pathology send out preparation, and completion of forms for reference labs, printing reports to accompany samples, ensuring correct tests are ordered; material retrieval
- Invoice verification from reference laboratories
- assisting in inventory and supply control;
- reading and signing off on new and/or revised procedures, protocols and performance standards in collaboration.
- providing feedback to the appropriate leadership for improvements or corrections for policies and procedures
- liaising with other Laboratory and RVH staff, external laboratories, hospitals and physicians’ offices
- maintaining Accreditation Canada - Diagnostics compliance
- participating in initial and refresher training for new and current staff
- participating in staff and patient experience and feedback initiatives, professional development, teaching/ educational activities, safety and quality improvement programs to ensure excellence in the provision of services;
- observing and understanding RVH and departmental policies and procedures, adhering to RVH and departmental mission and vision statements while maintaining patient confidentiality; performing other related duties consistent with the job classification, as assigned, requested, or required.

OCCUPATIONAL HEALTH AND SAFETY:

- Support Internal Responsibility System by administering RVH Health & Safety policies and procedures, the Ontario Health & Safety Act and regulations and WHMIS.
- Provide a safe working environment and ensure all equipment is well maintained.
- Participate in Workplace Inspections and hazard identifications, accident/incident investigations; including analysis, risk assessment, and the implementation of corrective measures.
- Provides feedback/information to the Laboratory Safety Representative to evaluate safety status and maintain full ACCREDITATION CANADA - DIAGNOSTICS safety compliance
- Participates in providing topics for Health & Safety agenda items at staff meetings.
- Ensure completion of Health & Safety education and training as required that includes job-specific training and safe work practices.

The above responsibilities are not to be considered all-inclusive; may be assigned other related duties in the interest of efficient operations of RVH or effective patient care.

SKILLS/ABILITES:

- Demonstrated team oriented with a strong customer service focus
- Demonstrated ability to perform duties independently and as a team member with high degree of motivation and independent judgment.
- Demonstrated commitment to excellent attendance
- Demonstrated proficiency with keyboarding, Laboratory Information Systems (MediTech, Client Server and Expanse preferred), MS Office, internet use, and other computer software
- Demonstrated commitment to continuing education and performing mandatory reviews
- Proven excellence working in a team environment; strong interpersonal and communication skills
- Demonstrated ability to work under pressure and maintain high levels of productivity, competence and professionalism
- Demonstrated interpersonal skills and ability to work effectively and professionally with staff, physicians, volunteers, patient families, and visitors.
- Demonstrated excellent verbal and written communication skills.
- Demonstrated excellent organizational skills and ability to handle multiple tasks at a time in a cost-effective manner.
- Demonstrated ability to perform duties independently and as a team member, with high degree of motivation and independent judgment.
- Demonstrated commitment to excellent attendance and schedule flexibility.
- Demonstrated excellent conflict resolution and change management skills.
- Demonstrated strong critical thinking and problem-solving ability.
- Demonstrated commitment to continuing education and performing mandatory reviews.

QUALIFICATIONS:
EDUCATION

Completion of Grade XII or recognized equivalent required.

Medical Administrative Assistant Diploma or equivalent education and experience preferred.

Medical termino