Manager, National Claims Quality Assurance

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
- We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What can you expect in this role?**
- Work with insurance Claims VPs & Directors, Actuarial and Insurance Risk teams to drive insurance claims handling insights and impact while supporting Claims in their action planning and resolution.
- Lead a team of highly technical and/or professionally insurance designated staff while promoting a strong risk and control environment
- Develop and manage the insurance claims technical file review program
- The daily responsibilities of this role include significant stakeholder engagement, collaboration and problem solving.
- Ensure all reviewers (Claims Leaders, Claims Technical Advisors, Claims Quality Assurance) are calibrated to ensure consistent approach in reviewing claim files
- Obtain agreement with Claims Leaders and Claims Technical Advisors on establishing best-in-class standards to audit against minimum thresholds
- Lead a Claims Quality Assurance review team while supporting their development to ensure team objectives are met
- Modernize approaches to technical file reviews by incorporating data analytics to measure and monitor adherence to regulatory and company standards
- Provide advisory and consultative services on claims file management, claims process effectiveness, risk management and control on new initiatives, process changes, existing processes and ad hoc requests
- Conduct root cause analysis and implement solutions in partnership with Claims, Actuarial, Risk, IT, Legal & Compliance, Finance & Underwriting
- Foster awareness of the company's policies and procedures through regular communication, training and employee engagementMonitor emerging best practices in risk management, audit and controls to improve Definity’s ability to identify, assess, mitigate, govern and report

**What can you bring to the role?**
- 10+ years of experience in P&C claims handling, specializing in Auto and Property Claims either as a leader or Claims Technical Specialist
- Experience in/strong exposure to audit, risk management, regulatory compliance, processes and controls
- Ability to build strong relationships externally and internally with all levels to help foster a positive compliance culture
- Strong understanding of business operations and related legislative, regulatory, and internal policy and procedure requirements
- Excellent analytical, written and verbal communication skills
- Proficient in Microsoft Excel, Power Point and Word
Strong organizational, planning skills and critical problem-solving skills

Salary range is $77,100- $142,000

**What’s in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**

This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid