Retail Sales Representative

2 weeks ago

Calgary, Canada Centennial Food Solutions Full time

Centennial Food Solutions is a leading provider of customized quality center-of-the-plate products in Western Canada. Our goal is simple: to connect our communities through great food and exceptional service. Our reputation as a dependable and flexible partner is why discerning restaurants, retailers, foodservice, and trading companies choose us time and time again. With branches across Western Canada and a vast network of business brands, we are uniquely positioned to bring value to our partners at every turn.
**Position Title**: Retail Sales Representative
**Location**: Calgary, AB, T2B 3M1

**Job Type**: Full Time Permanent
**Position Summary**:
The Retail Sales Representative is responsible for driving sales and building strong customer relationships within the retail grocery sector. Reporting to the Sales Manager or designate, this role involves managing customer orders, providing exceptional customer service, and achieving sales targets.
**Key Responsibilities**:

- Manage and process daily orders for key retail customers using internal software, ensuring accurate production, warehouse picking, and delivery.
- Proactively communicate upcoming promotional items to customers, tailoring recommendations to individual needs.
- Coordinate with logistics to ensure timely and accurate deliveries, addressing any special requirements.
- Consistently achieve or exceed sales goals as set by sales and branch management.
- Drive sales growth through upselling and exceptional customer service.
- Resolve customer inquiries, concerns, and complaints in a timely and professional manner.
- Collaborate with production, purchasing, and logistics teams to optimize operations and address product availability issues.
- Build and maintain strong relationships with customers through regular visits and effective communication.
- Provide sales support to other team members as needed.
- Additional duties as assigned.

**Qualifications and Skills**:

- Proven customer service experience with a strong focus on customer satisfaction.
- Ability to build rapport and trust with customers.
- Strong problem-solving and decision-making skills.
- Experience in the large format retail grocery industry preferred.
- Team player with a positive and collaborative attitude.
- Results-oriented with a strong desire to achieve sales targets.
- Excellent numerical and data analysis skills.
- Minimum of 2 years of experience in foodservice or a related field preferred.
- Knowledge of the protein category is an asset.
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Detail-oriented with a commitment to accuracy.
- Commitment to safety standards and practices.

Benefits and Perks
- Comprehensive Health and Dental coverage for you and your family.
- Registered Retirement Savings Plan with company matching contributions.
- Subsidized Company Share Ownership plan.
- Employee Family Assistance Program (support for mental health, financial services, and legal needs).
- Employee pricing on thousands of high-quality foods.
- Career advancement opportunities and training across the company.
- Instant Pay: through pay streaming you can have instant access to earnings without having to wait for payday
- Belonging to a team that is passionate about food and long-term success.

**Please note**:

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