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Inside Sales Representative

3 weeks ago

Ottawa, Canada Morin Supply Full time

**We deliver specialty construction products**

Founded by the Morin brothers in 1986, Morin Supply has since grown into a major distributor of specialty construction products and materials across the National Capital Region. Homeowners, contractors, engineers, and architects rely on us to source the products they need from the industry’s most respected manufacturers. We’ve always invested in our people, whose product knowledge, long-standing relationships, technical expertise, and commitment to collaboration has made the Morin name synonymous with trust and reliability.

**JOB TITLE**:INSIDE SALES REPRESENTATIVE

**IMMEDIATE SUPERVISOR**:Customer Service Manager

**BASIC FUNCTION**: The Inside Sales Representative will build relationships with our customers by assisting with product inquiries, product demonstrations & processing orders. This position provides our customers with a high level of service which is integral to our company values; Excellence, Passion, Solutions.

**RESPONSIBILITIES**:

- Provide the highest level of service to all customers.
- Greet customers when they arrive at the store and inquire about their needs.
- Build rapport and trust with customers and provide them with genuine guidance and support through open and interactive communication.
- Always maintain a positive, empathetic and professional attitude toward customers.
- Work with other team members and leaders to ensure a high-quality customer experience.
- Operate cash register, receive payments and issues receipts to customers.
- Issue refunds or credits, as necessary.
- Respond promptly to customer inquiries.
- Interact in a positive manner with customers in person and on the telephone. Assist with questions regarding merchandise, location of merchandise in store, pricing and promotions.
- Provide customers with information on additional items related to purchases made.
- Execute special orders for items that are not in stock or that we do not carry.
- Maintain up-to-date knowledge of the products sold, product usage, product prices and new products on the market.
- Handle minor customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Replace merchandise on the shelves.
- Maintain proper housekeeping including but not limited to the product displays & inventory of cleaning supplies.
- Attend and participate in all company-sponsored training programs as required.
- Assist supervisor, other employees as needed.

One (1) mandatory Saturday every year for inventory (Last weekend of July before Civic Holiday weekend).

**EDUCATION**: High school diploma or general education degree (GED).

**EXPERIENCE**: 2 years experience in commercial/retail sales or equivalent combination of education and experience.

**SKILLS, KNOWLEDGE & ABILITIES**:

- Bilingual is an asset (written and oral) in English and French.
- Ability to effectively present information in one-on-one and small group situations.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to carry out detailed written or oral instructions.
- Use excellent oral communication and best practices in customer service when interacting with customers.
- Good organizational skills and the ability to multitask.
- Possess an energetic, outgoing, and friendly demeanor.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Good interpersonal, communication and customer service skills.
- Knowledge of building materials preferred; eagerness to learn is a plus.
- Ability to work independently and as an active member of a team.
- Basic computer skills (operating computerized cash register, ordering merchandise for customers, entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software)
- Required to wear Personal Protective Equipment as prescribed in designated areas.

**PHYSICAL DEMANDS**:

- Ability to stand and walk for long periods at a time.
- Reach overhead to grasp materials.
- Bend, stoop, or squat to floor level on occasion.
- Manual dexterity.
- Strength: regularly lift and/or move up to 90 pounds

**ENVIRONMENT AND PHYSICAL WORKING CONDITIONS**:

- Moderate noise level.
- Work with mechanical equipment daily.

**LICENSE OR CERTIFICATION: None Required**

**SALARY**: $22.89 - $27.47 per hour based on experience

**Job Types**: Full-time, Permanent

**Salary**: $22.89-$27.47 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you fluent in both English and French?

**Experience**:

- sales: 1 year (preferred)
- customer service: 1 year (preferred)
- construction materials: 1 year (preferred)

Work Location: One location