Associate Human Resources Support

**Req Id**:425032

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

**Name and description of the hiring department**:
The Human Resources Services (HRS) group is responsible for providing support to employees of Bell Canada and its subsidiaries. These services include payroll administration, human resources transactions and management of unionized employee transfers, including eligibility for the Employee Discount Plan.

The Associate - Human Resources Support is responsible for interpreting and explaining the company’s HR policy and program rules to internal and external clients of Bell and its affiliates.

The Associate handles various requests for HRS to manage cheques by mail, employment records and tasks related to changes required to employee files. The Associate provides an optimal experience by being responsible for the end-to-end handling and resolution of simple to complex cases and questions while maintaining the various systems.

The Associate also makes recommendations on work processes while ensuring the situation is resolved and deadlines are met. Management or other stakeholders as required can assign escalations.

**Job Duties / Accountabilities**:

- Managing mail received in HRS. This involves creating cases in the existing system and prioritizing the documents received
- Management of cheques processed by HRS; print scan deposit and cheque mail
- Produce employment records and answer government questions
- Identify and assess issues and suggest solutions to help improve our processes and employee experience
- Guide internal and external customers using various self-serve tools and refer them to the right stakeholders
- Analyze requests using various sources and reports to document the situation in the case management tool and the various systems to ensure data quality and correct as required
- Work with Finance to collect and send cheques by Purolator

**Essential Qualifications / Competencies**:

- Knowledge of English and French required
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- MS Word Intermediate
- MS Excel Intermediate
- Strong organizational and planning skills, good priority management, ability to meet tight deadlines and manage stress well
- Ability to work and operate in a constantly changing environment with multiple priorities, volume fluctuations and tight deadlines
- Ability to deal with and influence difficult employees or customers with empathy, diplomacy and tact
- Strong attention to detail to ensure accuracy for customers
- Quickly make decisions, identify roadblocks, take appropriate action, demonstrate initiative and judgement, propose solutions and process improvements
- Be recognized for teamwork

**Preferred Qualifications / Competencies**:

- Good knowledge of SAP (HR)
- Call centre experience

**Working Conditions**:

- Working hours Monday to Friday between 8:00 am and 4:30 pm
- Mobile profile position with 3 days/week in-office presence

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union

**Job Status**: Temporary - Part time

**Job Location**: Canada : Quebec : Verdun

**Work Arrangement**: Hybrid

**Application Deadline**: 06/17/2024

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, a