Technical Writer

**Technical Writer (Hybrid)**

Are you passionate about turning complex ideas into clear, engaging content? Do you love exploring new technologies and crafting reliable documentation that speaks to both technical and non-technical audiences?

If so, Survalent has an exciting opportunity for you We're on the lookout for a Technical Writer to join our dynamic team at the forefront of software solutions for the energy and utilities industry. In this role, you'll develop, enrich, and maintain high-quality documentation for our internal and external users. Join our expert team and seize this great opportunity to grow and learn

**Responsibilities and Essential Function**:

- Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.
- Write, edit, and format technical documents in accordance with appropriate specification, style, and branding for the end use requirements. Establish new, appropriate technical writing specifications as needed. Develop or maintain templates for documents. Maintain proper document management process, historical records and files of work and revisions.
- Facilitate the prioritization and ensure timely delivery of high-quality materials.
- Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.
- Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.
- Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.
- Gather technical information and ensure documentation is accurate, complete, and easy to understand.
- Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.
- Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.
- Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.
- Other duties as assigned

**What are we looking for?**
- **Attention to Detail**: Strong focus on accuracy, consistency, and clarity across all technical documents and knowledgebase articles. Ability to maintain formatting, structure, and writing standards with mínimal supervision.
- **Communication Skills**: Fluent in English, both oral and written. Skilled in communicating complex technical concepts in a simple, clear, and user-friendly manner across diverse audiences.
- **Proactive Approach**: Takes initiative in identifying documentation gaps, proposing improvements, and coordinating with product, engineering, and support teams to ensure content is complete and up-to-date.
- **Technical Understanding**: Ability to quickly learn new software features, deployment procedures, system operations, and technical dependencies. Comfortable researching technical material from various sources including SMEs, diagrams, and system interfaces.
- **Content Development Skills**: Advanced experience writing user guides, deployment manuals, release notes, and technical support content. Familiarity with using visual aids, diagrams, and examples to enhance comprehension.
- **Time Management**: Excellent organizational skills with the ability to manage multiple documentation projects, prioritize tasks effectively, and meet tight deadlines.
- **Adaptability and Growth Mindset**: Open to feedback, new ideas, and emerging technologies (e.g., AI content generation). Continuously seeks opportunities to improve documentation processes and end-user experience.
- **Commitment to User-Centricity**: Passionate about creating documentation that genuinely helps users succeed, emphasizing clarity, practicality, and real-world applicability.

**Education, Knowledge, Skilled and Abilities**
- Bachelor’s degree required in English, Technical Writing, Journalism, Communications or a related field.
- Experience and either a degree or knowledge in a specialized field - for example, engineering, IT, software industry is preferred.
- Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.
- Ability to successfully interface with a diverse team - from development personnel up and including executives to ensure completion of required assignments.
- Expert knowledge of Microsoft Office - Word, Excel, Power Point, Adobe and publishing software.
- Ability to work with little supervision.
- Strong organizational skills to meet tight deadlines.
- Action oriented with strong analytical skills.

This is a full-time permanent position reporting to the Vice President Product Ma