Assistant Manager

POSITION: ASSISTANT MANAGER

Reports to: Store Manager

Status: Hourly/Non-exempt

**Overview**

The Assistant Manager supports the Store Manager and Associate Manager(s) with the overall daily management, customer service, training, and operations of the store. The Assistant Manager can also have a Division of Responsibility within the store, including product experience, operations, clienteling, or employee experience related.

**Responsibilities**

**Leadership Attributes**
- Deliver continuous performance feedback and training to motivate & develop store team to meet current and future position requirements
- Demonstrate flexibility and innovation in recognizing and reacting to changing work demands
- Effectively leverage and appropriately delegate responsibilities to staff
- Provide a clear sense of direction for service associates
- Take accountability for personal results

**Customer Experience**
- Ensure all customer service standards are consistently executed and utilize company tools to better service the customer
- Motivate and coach store team to achieve personal and store sales goals
- Facilitate an energized pace, positive service environment and team development through the Customer Experience Manager role
- Demonstrate best in class customer service & lead by example on the sales floor
- Monitor sales floor and zone coverage to drive sales and maintain customer focus
- Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
- Ensure store teams receive customer service & product knowledge training to strengthen selling skills
- Model and ensure dress code compliance
- Communicate top and bottom sellers to Store Manager
- Achieve personal SPH goals*

**Operational Standards**
- Responsible for opening and closing the store on designated shifts
- Ensure strict compliance with all policies and procedures
- Ensure daily monitoring and execution of sales and payroll goals.
- Uphold and model established best practices around day to day operations
- Ensure operational integrity & asset protection compliance in day to day operations & practices

**People & Development**
- Assist in motivating staff and align daily activities to achieve business goals
- Ensure sales associates clearly understand and meet job expectations
- Educate team & provide in the moment feedback around sales plans, personal goals, and key performance indicators
- Facilitate training sessions where needed to develop individual and overall team skills and abilities

**Visual Presentation/Store Maintenance**
- To ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
- Ensure store meets visual merchandising and maintenance standards
- Provide necessary feedback to Store Management to drive the business through visual and merchandising opportunities
- Ensure store team is trained in visual and store maintenance standards
- Revised 04/17_

POSITION: ASSISTANT MANAGER

**Skills and Requirements**
- Requires a minimum of 2-3 years of retail supervisory experience
- Excellent interpersonal skills supporting a team environment
- Strong English communication—verbal and written / Multilingual is a plus
- Excellent time management/project skills
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Ability to recognize and react to changing work demands
- Goal oriented: ability to stay focused on creating winning results
- Physical Demands:

- Hours/days of work can be varied due to the demands of the business
- Must be able to work shift standing and walking and able to lift approx 20 lbs.
- Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

**SPH Minimums**
- Weekly SPH minimums are determined by tier and noted below.

**Weekly SPH Goals 5th Ave. Tier 2 Tier 3 Tier 4 Tier 5**

Store Manager $100 $100 $125 $100 $100

Associate Manager
$50 $50 $95

(Product)

Associate Manager

$100 $150 $175 $150
(All DOR’s)

Assistant Manager

$100 $150 $175 $150 $150
(All DOR’s)

Store

$275 $260 $230 $180 $125

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 2 years (preferred)