Systems Administrator

**About Cognition+**

Join our _Dynamic _and _Passionate_ team at Cognition+, where we are dedicated to revolutionizing the insurance industry with cutting-edge digital solutions. Since 1996, we have been committed to understanding and addressing the unique business challenges faced by insurance companies of all sizes. Our offerings include a fully customizable Enterprise Insurance Management Platform, along with on-demand support, connectivity, cybersecurity, and professional services.

At Cognition+, we believe that our success is driven by the diverse perspectives, ideas, and cultures of our team members. We foster an environment of teamwork, commitment, and trust, where every voice is valued. Our investment in research and development ensures that we stay at the forefront of technology, delivering innovative solutions that keep our clients ahead of the curve.

**Why Join Us?**
- **Innovative Environment**: Be part of a forward-thinking company that values creativity and innovation.
- **Supportive Culture**: Work in a friendly and inclusive environment where your contributions are recognized and valued.
- **Comprehensive Benefits**: Receive a competitive compensation package, including benefits, Group RRSP, and incentives.
- **Professional Growth**: Take advantage of opportunities to learn, grow, and advance your career.
- **Work-Life Balance**: Enjoy flexible work hours that help you maintain a healthy work-life balance.

If you are looking for a challenging opportunity where your work will make a lasting impact and your career can flourish, we want to meet YOU

**THE OPPORTUNITY**

We are seeking a skilled and proactive Systems Administrator to join our IT team. This role is critical to maintaining and optimizing our internal systems and IT help desk operations. You’ll play a key role in supporting our enterprise SaaS insurance platform, ensuring high availability, security, and performance across our technology stack. Your commitment to deliver exceptional support to our clients and internal employees will be essential to be successful in this role.

This is a hybrid position that will be performed from our office in London, Ontario and remotely within Canada. We anticipate this position will work on average 2 days per week from the Company’s office with the remaining time from a home office, however, this schedule may change based on business needs.

**Responsibilities**
- Provide IT support to employees, resolving hardware, software, and access issues
- Administer internal systems, servers, and networks to ensure optimal performance and security
- Manage, monitor, maintain, upgrade and patch Oracle databases
- Monitor system performance and troubleshoot issues across cloud and on-prem environments
- Implement and maintain backup, disaster recovery, and business continuity plans
- Collaborate with DevOps and Development teams to support deployment pipelines and system integrations
- Manage and maintain cloud infrastructure, including provisioning, monitoring, and scaling resources
- Maintain documentation for systems, processes, and configurations
- Ensure compliance with security policies and data protection regulations
- Perform other job-related duties as assigned

**Qualifications & Skills**
- University degree or college diploma in a related field
- Proven experience as a Systems Administrator or similar role in a SaaS or enterprise IT environment
- Proficiency in system administration for Windows and Linux environments
- Experience with virtualization technologies (e.g., VMware)
- Familiarity with networking concepts (DNS, DHCP, VPN, firewalls)
- Experience supporting Oracle databases
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service abilities
- Ability to manage multiple tasks and prioritize effectively

**Nice to Have**
- Certifications such as OCI Certified Architect, CompTIA Server+, or Microsoft Certified: Azure Administrator
- Experience with scripting languages (e.g., PowerShell, Bash, Python)
- Familiarity with ITIL practices and help desk ticketing systems (e.g., Jira)
- Knowledge of cloud platforms (Azure and OCI)
- Exposure to enterprise SaaS platforms, especially in the insurance or financial services sector
- Knowledge of security frameworks and compliance standards (e.g., SOC 2, ISO 27001)

**Equal Employment Opportunities**

Cognition+ provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact:
**Human Resources**
519-432-8553 ext. 362