Room Attendant

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?
- Complimentary meal during shift
- Paid medical days and paid personal days
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental benefits for you and your dependents 30 days after joining
- Tuition reimbursement program
- 2023 and 2024 Great Place to Work Certified

SUMMARY

**About the Role - Room Attendant**

Room attendants are responsible for cleaning and maintaining the rooms in accordance with hotel policies and procedures. Attendants must provide professional service and be meticulous in their work. If you are a dynamic individual learning to love and with a knack for details, this job is for you

Some of the responsibilities include:

- Clean all assigned guestrooms to standard
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Consistently offer welcoming, friendly and warm service to external and internal guests.
- Provide intuitive service, engaging with external and internal guests and anticipating their needs
- Foster positive cross departmental relationships to create a seamless experience
- Supporting company and hotel policies and procedures including the health and safety, and voice of guest initiatives
- Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning, replenish rooms with supplies
- Follow detailed cleaning standards in both stayover and vacant rooms
- Consistently update and record all cleaned rooms
- Report any maintenance needs required in guest rooms, service areas and public spaces
- Communicate any specific guest requests or concerns with a Housekeeping leader
- Participate in deep cleaning of rooms as required
- Return and properly tag all lost and found articles in the Housekeeping Office
- Working safely to prevent injury
- Performs other related duties and follow hotel standards as assigned/applicable.

**Qualifications**:

- Warm and caring personality; previous housekeeping experience is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management
- Previous housekeeping experience an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Flexible working hours, including weekends and evenings, and holidays

Your team and working environment:

- Must be able to lift up to 50-lbs
- Constant walking & standing
- Frequent lifting, crouching/bending/stooping/kneeling
- Occasional ascending or descending stairs and ramps; pushing and pulling

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.