Pm Operations Manager

4 days ago

PointeClaire, Canada Ekkinox Full time

ABOUT THE JOB

**Ekkinox, an affiliate of DRAKKAR, specializes in delivering tailored outsourcing services for asset-based companies, offering comprehensive on-site logistics management across four key service lines: Fleet Management, Dock Management, Stock Management and Supply Chain Management.**

YOUR RESPONSIBILITIES
- Manage transportation activities throughout the province
- Direct and develop logistic processes and establish ongoing improvement plans for deliveries, routing, and fleet management
- Implement and monitor performance metrics for transportation operations
- Maintain communication with other departments and management team contributing relevant information to coordinate activities and ensure high quality of service to internal and external customers
- Report issues and trends in an ongoing manner to facilitate efficiencies, including revenue and expense management, business/customer patterns and effectiveness of processes and procedures
- Create and maintain a high-performance culture. Train and coach staff towards establishing the required knowledge base and skills to reach departmental goals
- Handle customer escalation situations that require increased attention outside of normal day-to-day activities
- Provide outstanding customer service and resolve problems
- Be on-call to support with any after-hours operational emergencies

OUR OFFER
- Full time, permanent position on afternoon shift
- 12:00 p.m. to 8:00 p.m., shift time flexibility required
- Group insurance program
- Bonus Program

OUR REQUIREMENTS
- 5 to 10 years of transportation management, supervisory experience
- Bilingual - French and English - written and spoken is a MUST.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Able to build and maintain lasting relationships with internal partners, key business partners, and customers
- Exceptional judgment must be able to make independent decisions,
- Extraordinary teamwork and team-building skills
- Strong work ethic and positive team attitude
- Proven ability to meet deadlines
- Possess excellent written and oral communication skills
- Flexible and adaptable, able to multi-task under pressure
- Be committed to providing outstanding internal and external customer service
- Experience in a 24/7 operation, preferably in the transportation industry,
- MS Office proficiency necessary
- Solid management of large volume LTL operations
- General understanding of Hours of Service and transportation regulations under the governing bodies
- AS400 is considered an asset

CONTACT PERSON

If you are interested, please contact

Darragh Hemmings

Senior Talent Acquisition Specialist

C# 514 688 3547

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