Operation Manager

3 days ago

Richmond Hill, Canada White Dolphin Swimming Club Full time

**Summary**:Oversees the quality and success of WD SWIM School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for WD SWIM as outlined in the annual budget by motivating, leading, and supervising a team of highly engaged employees.

**Benefits**:

- Flexible Schedule
- Competitive Pay
- Eligible to earn a bonus of up to 20% of salary per quarter based on key performance indicators.
- Paid Training
- FUN team environment
- Paid Vacation
- Opportunities for Advancement
- Strengths Based Leadership Development Program

**Special Skills**:

- Excellent written and verbal communication
- Creative management techniques
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer skills

**Requirements**:

- Bachelor’s degree in business administration, communications or equivalent is desired
- 2 years of management experience

**Duties and Responsibilities**:
Administration/Organization
- Strong organizational skills and the ability to effectively manage multiple situations at once
- Directs and controls the daily operations to ensure the school is running per WD Swim standard operating procedures.
- Communicate and implement company policies and procedures to employees of WD Swim
- Manages the staff of WD Swim to ensure high productivity, excellent performance and positive employee satisfaction.
- Responsible for training, recruitment and hiring of the highest possible caliber of staff

Leadership/Motivation
- Serve as a role model for employees
- Communicates effectively by holding weekly meetings with management team
- Oversee, support, direct and develop staff of 30-60 employees
- Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.

Sales and Revenue Management
- Demonstrates the ability to lead, motivate and manage the sales team
- Achieve desired sales and enrollment targets
- Achieve desired revenue goals by leading a team of actively engaged employees
- Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons

Operations
- Trains and oversees all staff to ensure that the WD Swim standard operating procedures are being maintained.
- Support personnel related problems or difficulties by following company procedures and documentation
- Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training
- Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.

Customer Service
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to WD Swim families
- NPS Score

Pay: $80,000.00-$140,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

  • Operations Manager

    5 days ago

    Richmond Hill, Canada PD InternationalDemon Powersports Full time

    **Job Summary**: **Key Responsibilities**: - Margin management and calculations, procurement pricing and sales price, in coordination with the General Manager and President - Directly manage multiple teams and direct reports within the Company’s Logistics, Procurement and Warehouse departments - **Collaborate closely with departments including Sales,...

  • Operations Manager

    1 week ago

    Richmond Hill, Canada PD InternationalDemon Powersports Full time

    **Job Title**: Operations Manager **Location**: On-site; Richmond Hill, Ontario L4B 2M9 **Job Type**:Permanent Full-time **Department**: Operations **Work Hours per Week**: 40 hours/week **Salary**: $75,000 to $90,000 Annually **About Us**: PD International is a Canadian-based company specializing in the development and manufacturing of innovative...

  • Operation Manager

    1 week ago

    Richmond Hill, Canada White Dolphin Swimming Club Full time

    **Summary**:Oversees the quality and success of WD SWIM School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for WD SWIM as outlined in the annual budget...

  • Operation Manager

    2 weeks ago

    Richmond Hill, Canada White Dolphin Swimming Club Full time

    **Summary**:Oversees the quality and success of WD SWIM Richmond daily operations including staffing, pool operations, cash management, customer service and retail, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for WD SWIM Richmond as outlined in the annual budget by...

  • Operations Manager

    2 weeks ago

    Richmond Hill, Canada National Training Rinks - Newmarket & Richmond Hill Full time

    **Overview** We are seeking an experienced and organized Operations Manager to oversee the maintenance of NTR Richmond Hill and Newmarket. The Operations Manager will ensure that the facility operates at its optimum efficiency, ensuring a clean and safe environment for all of our patrons and staff. The Operations Manager will report directly to the Chief...

  • Operations Manager

    2 weeks ago

    Richmond Hill, Ontario, Canada Next International Full time

    Our client, one of Canada's leading maintenance service and facility cleaning provider is expanding and therefore looking for a (nightshift) Operations Manager to be in charge of one of their largest clients in the Greater Vancouver Area.As a true night owl with a background in the janitorial/commercial cleaning industry, you will work with the Operations...

  • Operations Manager

    2 days ago

    Richmond Hill, Ontario, Canada My Insurance Broker Full time $75,000 - $90,000

    Job Title: Operations ManagerLocation: 505 Hwy 7 #311, Thornhill, ON L3T 7T1Employment Type: Full-time / PermanentSalary Range: $75,000 - $90,000Who we are:Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong partnerships with Canada's...

  • Manager -operations

    2 weeks ago

    Richmond Hill, Canada Jade Tours ABC Full time

    Jade Tours/Air Booking Center is a leading travel company providing travel services to travel agents and passengers. Our head office in Richmond Hill is looking for an experienced person to manage the operations. - Over 5 years of industry experience. - Good understanding of consolidation and retail travel business. - Good Knowledge of atleast 2 GDSs, -...

  • Operations Manager

    7 days ago

    Richmond Hill, Canada Extendicare Full time

    Operations Manager (OM) – Extendicare The Operations Manager supports the Home Administrator and other supervisory staff to ensure smooth operations of the facility. This role leads the administrative team supporting home operations. Key Responsibilities Lead the administrative team to deliver seamless and quality services for residents, families, and...

  • Operations Manager

    7 days ago

    Richmond Hill, Canada Extendicare Inc. Full time

    Operations Manager (OM) page is loaded## Operations Manager (OM)locations: Elginwood - 182 Yorkland St., Richmond Hill, Ontariotime type: Full timeposted on: Posted Todayjob requisition id: R28467**Job Description**The Operations Manager also provides administrative support to the Home Administrator and other supervisory staff to ensure smooth...