Customer Service

5 days ago

SaintLaurent, Canada Unisync Group Limited Full time

Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of government entities such as the Federal Government of Canada.

**Job Summary**: Respond to all customer service enquires providing accurate and timely information. Ensure orders are entered in the system within specified timelines. Interface with all internal departments sharing relevant customer information to provide quality customer service to all customers.
Job Duties
- Dedicated CSR for approximately 5-10 major accounts.
- Issue Return Authorizations within dollar value guidelines.
- Answer calls providing excellent customer service to all clients.
- Enter customer orders into the system accurately within specified timelines.
- Provide specific finishing requirements for all accounts.
- Identify pricing for specific accounts.
- Update status on special orders, i.e. store opening orders to make sure the order expeditor is aware of these types of orders.
- Provide friendly, helpful, efficient support to customers.
- Deal with and correct any errors in a timely and cost efficient manner.
- Advise Program Manager/Sales Rep of inaccuracies between system and quotes or on order forms/other literature sent to the customer.
- Advise Production/Planning of stock discrepancies/shortfall.
- Advise Manager of issues arising with accounts, stock and particular customers.
- Share any new updates and information with other team members.
- Files customer service documents.
- Work in compliance with the provisions of the related Acts and Regulations, including the Unisync safety rules and regulation

Job Requirements
- Education Level - College preferred
- Experience -1-2 years customer service experience
- Special Skills - French Bilingual

Unisync will accommodate all applicant accommodation requests and employees with disabilities. If you require an accommodation to participate in the recruitment and selection process, please contact Human Resources at 1.800.668.3243 ext. 424. Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation. We care for our team members and inspire them to grow professionally. Thank you for your interest in Unisync.

INDHI

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