IT Support Technician

2 weeks ago

Concord, Canada Stage Windows & Doors Full time

Grow with us as an IT Support Technician

**Position Summary**:
The IT Support Technician is responsible for providing technical support across the organization. This individual will resolve IT issues related to hardware, software, network, and any other technology-related issues at Stage Windows Inc., providing technical support to cross-functional teams at all company locations.

The IT Support Technician will also be responsible for assisting in implementing any new technologies and devices within Stage Inc. This is a full-time position that requires strong organizational, and interpersonal skills, attention to detail, and the ability to work in a fast-paced and high-volume environment delivering high-quality results according to Stage Windows standards.

This role is required one to be on-site to meet company and personnel needs.

**Core Responsibilities**:

- Support and maintain desktops, laptops, mobile devices, phones, mobile phones, printers, and other related devices
- Install, configure, maintain, and support all installed software on a variety of hardware and Windows platforms
- Ability to maintain ERP system and support department needs for minor changes and product development
- Ability to develop and implement functionalities and logic in the ERP system
- Relate with the IT external support team mainly for database maintenance and security
- Responsible for the buildings security alarms and video surveillance
- Maintain a log of all IT system and hardware issues establishing a help-desk ticketing system
- Maintain system documentation, ensuring accuracy, relevancy, accessibility, and confidentiality in a secure central location
- Manage active directory user account management
- Provide orientation to new users of existing technology
- Create and maintain an inventory of all hardware devices
- Assist in implementing and monitoring cybersecurity protection and education
- Additional tasks and responsibilities as may be warranted by business growth

**Experience and Skills**:

- Minimum of 3 years of experience working in the area of technology
- Post-secondary degree or diploma in Computer Science or a Technology related field
- Willingness to learn new ideas, concepts, and approaches
- Exposure to both Windows and MacOS operating systems
- Ability to explain technical concepts and theories to non-technical audiences
- Knowledge of general computer hardware and peripherals
- Knowledge associated with IT security best practices and technologies such as user management, anti-virus software, basic firewall configuration
- High degree of resourcefulness, flexibility, and adaptability
- Able to effectively communicate both verbally and in writing
- Effective communication skills with individuals at all levels of the organization
- Knowledge of applicable IT laws and regulations Strong customer service and troubleshooting skills

Stage Windows & Doors is an equal-opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation by the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

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