Automotive Service Advisor

2 weeks ago

Calgary, Canada Lexus of Royal Oak Full time

Lexus of Royal Oak is an award winning Lexus dealership that strives to provide amazing experiences for our guests in every facet of their interactions. This means we need our staff to be the ultimate team players and look out for our guests and their best interests, while adhering to our continuously improving philosophy. We are looking for a mature, articulate individual who can take on the responsibility of Service Advisor.

This position is strategic to the overall success of the dealership and therefore we require the highest level of customer service skills. The role is about communication skills and team work in working with our guests, technicians, parts team and transportation team.

**Responsibilities**:

- Ascertains automotive problems and services by listening to guest's description of symptoms, clarifying description of problems, checking vehicle maintenance records and examining service schedules
- Upsells guests based on past service inquiries or interests
- Develops quotes by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Inputs repair orders describing symptoms, problems, and guest descriptions of issues as well as specific repairs and services required; obtaining approval signatures from guest
- Maintain guest approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; redirecting the guest for loaner vehicles
- Respond to questions related to automotive repair troubleshooting, based on knowledge garnered from previous queries and the Lexus Academy
- Respond to guest complaints and ensures high guest satisfaction standards
- Checks on the progress of the vehicle during servicing and contacts the guest when technicians discover additional work required; obtains guest approval to do additional work and explains the work performed and the charges being billed
- Completes invoicing and payment collection upon delivery of vehicle to guest
- Carries out after sales follow ups and promotes service facilities to build

This is a exciting role in a fast paced environment so organizational skills are extremely important. Past experience as an advisor in a dealership setting is a definite asset. We offer a competitive salary plus bonus program and full benefit program.

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