Technical Account Manager

**About the Company**

Yardstick Technologies was founded to be the market leader in IT outsourcing to small and medium businesses in Western Canada. Through building relationships and an understanding of their needs, we help businesses make smart decisions with their technology to help them further their business strategy.

At Yardstick, the way we work with others and conduct our business is based on our core values; listen, excellence, care, simplify and celebrate. We work hard to provide excellent service to our customers, and we make sure to have the best time doing it. At Yardstick, you are more than an employee. You are part of a team that works hard and plays hard. You are a part of a family. A core focus of our business is to support the happiness, personal and professional growth of our people. We invest a lot in our social time and quality experiences for our team. As a part of our team, you can expect a competitive compensation package, an environment that promotes your personal and professional growth and the ability to make a difference in the community. Come work with us

With recent substantial growth, we are in need of a **Technical Account Manager.**

**Position Overview**

As a **Technical Account Manager**, you will be responsible for developing and maintaining a positive, professional relationship with an assigned group of customers, where you will investigate, document, and maintain technical knowledge of each customer’s IT infrastructure. Your deep understanding of the customer’s environment, along with standards and processes defined by Yardstick, will provide you the capacity to design strategies based on technology solutions for business issues and objectives. Working closely with the rest of the proactive team, your efforts will shape the future IT environment of your customers.

To succeed at this role, you are a person who is responsible, autonomous, detailed oriented, and an effective communicator with strong organizational skills. You have a proven track record of providing excellent and responsive customer service, with a drive to always provide superior customer care. You are a person who believes that constant personal improvement through training and professional development is core to your current and future success.

You have experience in the following roles and responsibilities:

- Being part of a culture that supports each other and enjoys working together
- Grow and maintain a positive, professional relationship with your customers
- Remember that communication is the only “golden rule”
- Enjoy building a high technical understanding of your customers environments
- Investigate and report technical risks within your environments
- Be Proactive in developing strategies and solutions that focus on reducing service incidents
- Be a good detective at analyzing incidents to determine the root cause to issues
- Your team needs you to write excellent documentations so that we can continue to provide the best support
- Work closely with our vendors and manufacturers to stay apprised of new technologies
- You are smart so we will need to escalate problem tickets to you from time to time
- Be helpful and train others so they don’t need to come to you every time

**Qualifications**:

- 5+ years of experience providing IT support and direction across multiple disciplines, building close personal relationships with decision makers, operational management, end-users, and peers.
- 5+ years engaged in
- Network and Server Administration
- Strategic IT design and deployment
- Deskside and remote support
- Valid class 5 operator’s license

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)