Commercial Service Technician

**Job Title**:Commercial Service Technician

**Job Location**:Holland landing Ontario, L9N 1H2 ( on site)

**Company Summary**:
As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life.

**Position Summary**:
The Field Service Technician is a team member tasked with working collaboratively to resolve, identify, and provide excellent customer service solutions while concentrating on electrical and mechanical efficiency of various outdoor power equipment. Special attention will be placed on electrical and computer-based troubleshooting skills. When not conducting customer resolution assistance, the Field Service Technician will provide training and support to dealers/distributors. This position requires 80-90% of travel at peak season to fully engage in customer service and repairs of all Greenworks products. This position may require international travel.

**Essential Duties and Responsibilities**:

- Troubleshooting electrical and mechanical problems on Commercial and residential Units.
- Providing technical service and maintenance support at customer’s locations.
- Installing, maintaining, and repairing equipment out in the field.
- Providing technical guidance and maintenance support to Dealers.
- Provide technical training in-person, digitally, or with written programs when necessary.
- Effective time management with ability to prioritize workload demands.
- Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies.
- Support Customer Service with Salesforce activated action items hourly / daily. Complete daily reports which will report issues and resolutions to problems in the field.
- Maintain a service vehicle and adhere to the Greenworks Vehicle Policy.
- Responsible for understanding, facilitating, and coordinating all efforts regarding the A3S / Greenworks Fleet Connect (remote product support).
- Will be required to perform any other duties necessary.

**Required Education and Experience**:

- Education from a college of Applied Science and Technology majoring in Mechatronics engineering, Electromechanical engineering, electronic engineering, Electrical engineering - Technician or Technologist or another similar field and/or 3 years' work experience with electric/battery operating equipment and systems.
- Advanced mechanical and electronic knowledge.
- Must be able to read and interpret electrical schematics and blueprints.
- Experience and Knowledge with AC and DC motors and their controllers.
- Be proficient in the operation of various measuring tools, instruments and power tools. Including but not limited to multimeter, Megohm-meter, AC/DC power source.
- Proven experience with troubleshooting equipment and systems identifying issues to determine the root cause.
- Knowledge of CAN BUS and other communication protocols preferred.
- Proficient communication skills (verbal and written) with the ability to provide conflict resolution.
- Proven track record on Key Performance Indicators (KPI’s) driving results for the company, department, and personal success.

**Company Summary**:
As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life.
- Join us at Greenworks Tools and be part of a company committed to excellence, sustainability, and innovation_
- Greenworks Tools is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._